JetBlue Chairman Joel Peterson
Jill on Money with Jill Schlesinger
Audacy
4.6 • 1.9K Ratings
🗓️ 17 October 2019
⏱️ 24 minutes
🧾️ Download transcript
Summary
Trust is the glue that holds an organization together. It turns deflection into transparency, suspicion into empowerment, and conflict into creativity. With it, a tiny company like John Deere grew into a worldwide leader. Without it, a giant corporation like Enron toppled.
In The 10 Laws of Trust Expanded Edition, JetBlue Chairman Joel Peterson explores how a culture of trust gives companies an edge.
How does it feel to work for a firm where leaders and colleagues trust one another? Freed from micromanagement and rivalry, every employee contributes his or her best. Risk-taking and innovation become the norm. And, as Peterson notes, “When a company has a reputation for fair dealing, its costs drop: Trust cuts the time spent second-guessing and lawyering.”
With compelling examples, Peterson details how to establish and maintain a culture of trust.
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Transcript
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| 0:00.0 | Hi, it's Jill Schlesinger. |
| 0:04.5 | On this episode of Jill on Money, |
| 0:07.3 | how do you build and rebuild trust in corporate America? |
| 0:11.4 | You can't be afraid to say you're sorry and that you made a mistake. |
| 0:15.0 | Rebuilding trust is a very hard thing to do. |
| 0:18.6 | And if you trust you will be betrayed, so you have to know how to fix those betrayals how to move on how to move |
| 0:25.2 | away from them and recover. Welcome to the Jill on Money Podcast we are presented |
| 0:31.3 | by Marcus by Goldman Sachs. |
| 0:34.0 | This is the show where we try to introduce you to some cool people that we encounter. |
| 0:38.4 | Today, Joel Peterson, he is the chairman of JetBlue Airways, but really his background is he's sort of like a high-level investor. |
| 0:48.0 | And where does he find some of his great ideas? |
| 0:51.0 | He actually teaches at the Graduate School of Business at |
| 0:54.6 | Stanford University. He's held a lot of different jobs in his life. He's got a new |
| 0:59.6 | expanded edition of his book called The Ten Laws of Trust. So here is our |
| 1:06.4 | interview with Joel Peterson. You're listening to Jill on Money with Jill Schlesinger. |
| 1:13.4 | So, Joel, we start the program with a very easy question. |
| 1:16.8 | Ready? |
| 1:17.8 | I'm ready. |
| 1:18.8 | What is the best financial or career decision you've ever made? The best financial decision was investing in a |
| 1:26.7 | company called a Shurion that you've never heard of. It had a 1000 times return on investment. The best career decision I ever made was |
| 1:37.2 | starting to teach at Stanford Business School mid-career. Really? So I have kind of a cobbled career. I want to talk about that |
| 1:44.7 | cobbled career. So where did you grow up all over the place? Yeah well I grew up in |
... |
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