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InsTech - insurance & innovation with Matthew Grant

Jeremy Hyams: Chief Executive Officer, Claims Consortium Group: Claims technology - building the single source of truth (166)

InsTech - insurance & innovation with Matthew Grant

InsTech

Entrepreneurship, Investing, Business

4.850 Ratings

🗓️ 28 November 2021

⏱️ 30 minutes

🧾️ Download transcript

Summary

When it comes to innovation, claims technology has not always got the level of focus it deserves. That situation is changing though with several companies, including this week’s podcast guest, providing new technology solutions to speed up and improve claims processes. Matthew talks to Jeremy Hyams, CEO and founder of Claims Consortium Group, about building a claims service provider, innovating at speed during Covid-19, and how its Synergy Cloud platform is helping the AA to manage home insurance claims in-house. Talking points include: Claims handling technology in practice Building technology for third parties The growth in remote claims assessments Linking partners and customers through platforms Validating claims using real-time weather data If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn. Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: Explore why only a small proportion of investment by insurers goes into claims Understand what claims handling technology is Compare some of the trends around remote claims assessment technology If your organisation is a member of InsTech London and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 166 page of the InsTech London website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcript

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0:00.0

Well, hello again. That week has gone fast, hasn't it? It's been cold, but sunny here in London.

0:17.7

Perfect weather for taking us out for a walk, run or whatever else you

0:21.1

get up to on your Sunday mornings. Now, this is the first time you found us. Welcome, Matthew Grant here,

0:27.0

partner at Instek, London. And this week we're talking about claims and I'm talking to Jeremy Himes,

0:32.4

founder of Claims Consortium Group. Now, for many people, claims and claims technology is something of a mystery.

0:39.6

And whilst there have been a few companies getting attention in this area, building new technology,

0:43.8

getting a strong client base and raising funding, such as Shift, Tractable, Ice Eye, Frist McKenzie

0:49.0

Intelligence Service, it still doesn't get as much attention as I think it should, given the

0:53.8

potential cost savings.

0:55.5

Jeremy has been building up his claims services business and having discovered the benefits

0:59.7

of building technology for his own operation is now making us available to clients.

1:04.0

We'll be talking about the Synergy Platform and how and why AA, that's the Automobile Association,

1:09.3

decided to work with Jeremy and his team.

1:11.5

And of course, a platform can't really function on its own in isolation.

1:14.9

So we talk about how partners, customers and new acquisitions such as Weathernet

1:19.1

integrate with synergy.

1:21.7

Whether you are deep into claims and looking for new partners or on the outside looking

1:25.4

in and wondering what it's all about or just want to be inspired by a successful entrepreneur, you'll find something you like here.

1:31.6

And finally, listen out for Jeremy's offer at the end. That could be you he's referring to.

1:35.8

Here, instead, we are ramping up for our next live evening event on the 30th November here in London,

1:41.0

but look out in a new venue at Code Node details on the website. If you are a member, you get in London, but look out in a new venue at CodeNode details on the website. If you are

1:45.6

a member, you get them free. And with a couple of days to go, if you message me, Matthew Grant,

...

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