January 15th - Ticket Trouble Tales: The ORR Wants Your Train Fare Fiascos!
Simon Calder's Independent Travel Podcast
The Independent
3.6 • 628 Ratings
🗓️ 15 January 2025
⏱️ 7 minutes
🧾️ Download transcript
Summary
Have you ever been subject to a Penalty Fare on a train, or even been prosecuted for allegedly travelling by train? If so, the Office of Rail and Road wants to hear from you. As Stephanie Tobyn, the organisation's Strategy, Policy & Reform Director told me, they are interested in understanding how the current rules are working.
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| 0:41.7 | Hello and welcome to today's independent travel podcast with me, Simon, called her it's Wednesday the 15th of January. |
| 0:55.0 | You may have heard over the past few months a number of stories about how people have been prosecuted by various train operators' revenue protection departments, And the Office of Rail and Road is looking into these, |
| 0:59.0 | and it actually wants to hear from people who perhaps have had experiences of paying a fair penalty |
| 1:06.0 | or even faced prosecution for being accused of not having the right ticket. |
| 1:13.2 | The director of the Office of Rail and Road responsible for this is Stephanie Tobin and |
| 1:18.9 | I'm delighted to say she joins me. Stephanie, what exactly are you looking at? |
| 1:25.6 | Hi Simon, well thank you for speaking to me today. So what we're |
| 1:29.8 | really interested in is the experience of passengers who've, exactly as you've said, they've perhaps |
| 1:36.1 | been on a train with the wrong ticket or they may have been on a train with no ticket and |
| 1:40.7 | then they've been subject to a penalty fair. And worse so, some of these cases, they can actually escalate to prosecution. |
| 1:49.2 | And so what we're really interested in is the experience of passengers in these different |
| 1:54.1 | scenarios so that we can make recommendations back to government about how things may be |
| 2:00.0 | changed to make this perhaps fairer, more transparent or more proportionate for passengers. |
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