Jake Miller (Fellow) - Designing Products Around Customer Experience
Entrepreneurial Thought Leaders (ETL)
Stanford eCorner
4.5 • 740 Ratings
🗓️ 27 May 2026
⏱️ 49 minutes
🧾️ Download transcript
Summary
Jake Miller founded Fellow coming out of Stanford’s d.school Launchpad course, starting with the Duo Coffee Steeper. Fellow products are now in 50 countries. In this conversation with Launchpad instructor and Adjunct Professor Perry Klebahn, Miller shares how he built a roadmap for his company, a portfolio of products, and a distribution plan by focusing on customer experience.
Entrepreneurial Thought Leaders is produced by the Stanford Technology Ventures Program (STVP), the entrepreneurship center at the Stanford School of Engineering, and published on eCorner by STVP. STVP empowers aspiring entrepreneurs to become global citizens who create and scale responsible innovations.
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Transcript
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| 0:00.0 | This is the Entrepreneurial Thought Leaders series, |
| 0:03.0 | brought to you by Stanford E-Corner |
| 0:05.0 | and the Stanford Technology Ventures Program. |
| 0:07.0 | So welcome. |
| 0:08.0 | So it's a pleasure to be here, |
| 0:10.0 | and my name is Perry Claibon, |
| 0:12.0 | and I'll introduce our amazing guest, Jake Miller. |
| 0:16.0 | I teach here, I teach a program called Launchpad, |
| 0:20.0 | and we'll go in a way back machine and talk about, |
| 0:23.8 | I'm sure that will come up as part of Jake's experience |
| 0:26.3 | doing that program, that's where we met in 2013. |
| 0:30.2 | Jake is an amazing individual who built a product company |
| 0:35.0 | called Fellow. |
| 0:35.9 | He'll walk you through a little bit about what he makes. |
| 0:38.8 | How many people know fellow products? |
| 0:41.3 | OK. |
| 0:42.1 | Opportunity. |
| 0:42.8 | Yeah. |
| 0:43.6 | And so what do you think? |
| 0:44.4 | What are fellow products? |
| 0:47.0 | I just think of coffee. |
| 0:48.2 | Yeah, coffee. |
... |
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