Jail, friends, on this week's travel update, I'm talking about the current ticketing drama at the Coliseum.

There are reports of people being turned away at the gate at the Coliseum because their third-party

tickets are not being accepted. I want to tell you what's going on, who is affected and what to do

if you are not sure, and what to do if you're not sure that your tickets are valid.

I'm Katie, founder of Untold Italy and we are here to help you open the door to your Italy.

So here is what has been happening. Some visitors have been turned away at the Coliseum

because the tickets that they bought through third-party sites like Get Your Guide and Viator

were not

accepted at the gate. And there needs to be some background here because there has been an

ongoing problem with ticketing at major sites across Italy and all of Europe actually. Some

operators were buying tickets in bulk using bots and reselling them at much higher prices.

So what the Coliseum did was it tightened its

rules and it now works with a list of authorised resellers that are listed on its website.

So get your guide and Viator are on that list, but you have to know that they are marketplaces

that onsell other companies products and some of

those underlying operators are not authorised. My understanding is that both platforms are moving

to remove those operators from their listings as you'd expect. The Coliseum has also mandated

that the tickets are non-transferable and must include the visitor's full name.

If the name does not match your ID when you go to enter the Coliseum, you won't get in. So there's

no exceptions or no refunds. If your operator has not asked for your name, that's a red flag.

If you have already purchased tickets and are worried, here's what I suggest.

Check the cancellation policy first because get your guide and buy-to listings can usually be

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