Hey, it's Kim Commando today, your daily podcast to keep you up to date with all things digital

and beyond. And I'd love to have you be a part of our podcast. You can make an appointment to speak

with me. Just head over to commando.com. And on the top right, there's a button that says email, Kim,

fill that out. And that's it. Customer service and the airline industry. Yeah, I know.

They really don't go hand in hand. But here's a happy story. A passenger got a fly, get on a flight

out of Long Beach, California. And then once on board the plane, he realized, oh my gosh, I left my phone

at the gate. But the flight was all ready to go. All the passengers were on board.

The jetway was taken away. But a ticket agent at the gate spotted the phone sitting right

there at the gate, alerted the pilots of the plane what happened. Get this. The agent ran out on the

tarmac. The captain of the plane went out the window and leaned down, so you only see like his legs hanging in the airplane, so that this way the ticket agent could hand the phone over to the captain who handed to the first flight attendant and found out who the passenger was, and they gave him the phone. Okay, can you guess what airline that was? Anyone? Anyone? It was actually Southwest Airlines.

Of course it was. Now, I'd say I was on a flight from Oahu about, I don't know, a month or so ago,

and the descent was pretty turbulent coming back into Phoenix. It was followed by this hard landing.

It just seemed like we bounced right down the runway. And then once on the ground, the flight attendant announced,

well, folks, that wasn't my fault. That wasn't the captain's fault. It was definitely the

asphalt. Yes. And on that happy note, welcome, ladies and gentlemen, to this. It's America's largest

show about all things digital, your most trusted source. I'm America's Digital Pro. Kim

Commando here with you. Can find us on over 425 top stations throughout the United States.

We're streaming in your favorite radio app. Just search for a Commando with a K, of course.

And then we have our own podcast and webcast site over at Get Kim.com, where you can get 30 days free.

And of course, we always have discounts for

seniors, service personnel, and pretty much anybody under the sun if you want to discount

over at get kim.com. And we're also heard on the American Forces Network Radio serving more

...