Is Disney Actually Listening… (Ep. 16)

The Jim Hill Media Podcast Network

Jim Hill Media Podcast Network

Places & Travel, Society & Culture, Tv & Film

4.7 • 1.5K Ratings

🗓️ 7 May 2026

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

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Summary

Lauren and Eric dig into a question Disney fans have been quietly (and loudly) asking: is Disney finally starting to listen again? From ride reliability to cast member culture shifts and the return of meaningful passholder perks, the duo breaks down what’s changed and what might just be clever business strategy. Then they pivot to the dollars-and-cents reality of annual passes in 2026, exploring whether the latest discounts and perks actually make them worth it. Along the way, they balance optimism with skepticism and invite listeners to decide for themselves what’s really driving Disney’s recent moves. HIGHLIGHTS Ride reliability improvements point to proactive maintenance and fewer breakdowns across major attractions Disney acknowledges post-COVID hiring gaps and refocuses on cast member hospitality training Fan influence shows up in visible changes like the Magic Kingdom castle repaint Major 2026 refurbishments planned for classic rides including Big Thunder Mountain and Buzz Lightyear Galaxy’s Edge begins shifting to include classic Star Wars characters after years of fan feedback VIP Passholder Summer Days expands with deeper perks and a longer three-month run 40% dining discounts and upgraded lounges highlight Disney’s push to reward loyalty Annual pass math reveals most guests need multiple trips to truly break even For this episode’s full show notes, ⁠click here⁠.HOSTS Eric Hersey – X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@erichersey⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@erichersey⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Lauren Hersey – X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@laurenhersey2⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@lauren_hersey_⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ FOLLOW – DIS & HERS Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DisAndHers.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@disandhers⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@disandhers⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Dis and Hers⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ YouTube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Dis & Hers⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ FOLLOW – JIM HILL MEDIA Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠JimHillMediaNews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠JimHillMedia⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠JimHillMedia⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ SUPPORT Support the show and access bonus episodes and additional content at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Patreon.com/JimHillMedia⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. PRODUCTION CREDITS Edited & Produced by Eric Hersey – ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Strong Minded Agency⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ If you would like to sponsor a show on the Jim Hill Media Podcast Network, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠reach out today.⁠⁠⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	Welcome to Disney Heirs, the show about what's happening in the Disney community from his, hers, and your perspective.
0:16.6	I'm Lauren.
0:18.0	And I'm Eric, and on today's show, we're asking a question a lot of Disney fans are actually starting
0:23.0	to ask out loud, is Disney finally listening to us?
0:27.0	And then we're going to break down what that actually looks like in real money and real
0:30.9	perks for those annual pass holders this summer.
0:34.9	All right.
0:35.5	But before we get started, we want to remind you that Diz and
0:38.1	hers can be found on all your favorite podcast platforms and also in video format on
0:42.6	YouTube and Spotify. We would absolutely love it if you could head over to Apple, give us a
0:47.3	review, and let us know what you want to hear us talk about on a future episode. All right,
0:53.1	well, let's get into it. So we're asking the question.
0:57.3	Is Disney actually listening to us now? So for the last couple years, a lot of Disney fans have felt
1:05.1	like the company has stopped caring, whether you've had a good day, a bad day, was it magical or not? I think that
1:13.6	this probably cropped up in the JPEC era, had to guess, and they've been slowly trying
1:21.7	to unrab mess. Yeah, no, I mean, imagine talking about this is going to lose all our endorsement deals, Lauren.
1:29.2	No, but like Jeannie Plus and Park Reservation headaches, they're obviously like the price hikes, you know, rides breaking down or maybe attractions that aren't living up to necessarily expectations.
1:39.4	We talked a little bit about lines, not necessarily feeling as great anymore.
1:43.0	So, yes, there's a little bit of headaches.
1:44.7	So we don't want to be necessarily a Debbie Downer when it comes to all the Disney stuff.
1:48.8	But we are talking from the fan community.
1:51.5	And we all kind of complain a little bit.
	...

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