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The Journal.

Introducing - Uncontrolled Substances: The Cerebral Story

The Journal.

The Wall Street Journal

News, Daily News, Business News

4.25.8K Ratings

🗓️ 6 December 2022

⏱️ 2 minutes

🧾️ Download transcript

Summary

Cerebral was a buzzy Silicon Valley startup that set out to transform mental-health services in the U.S. In just a couple of years, the company attracted thousands of patients, raised hundreds of millions of dollars and partnered with star Olympic gymnast Simone Biles. But some people who worked at Cerebral say that, along the way, the company's focus on growth interfered with patient care. And now, Cerebral is under federal investigation. Cerebral says it provided high-quality care to thousands of patients who might not otherwise have had access. In a new four-part series, WSJ's Rolfe Winkler and Khadeeja Safdar take us inside Cerebral. We'll meet some former staff who are part of Cerebral’s story, and explore the company's origins and explosive growth, as well as the consequences of that growth. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

So going into cerebral, I just thought I was going to be making a difference, like helping

0:06.6

people with anxiety and depression.

0:10.4

Two years ago, a startup called cerebral set out to shake up the mental health industry.

0:16.0

We were going to make quality, affordable mental health care easily accessible.

0:22.3

We're going to make the world a better place.

0:25.7

Cerebral saw a gap in the market.

0:27.8

I kept calling therapists, people weren't calling me back, and then finally I stumbled

0:31.4

across cerebral.

0:32.8

The idea was for patients to connect with clinicians and therapists virtually and get

0:37.6

prescriptions for medications, all online.

0:41.4

That is a very slippery slope that could go very wrong.

0:46.0

Prescribing highly regulated drugs like Xanax, Ambien, and Adderall helped the company grow,

0:52.8

drawing hundreds of thousands of patients.

0:55.7

If some former employees say that growth got in the way of some patient care.

1:02.6

And now, the federal government is investigating how the company did business.

1:08.7

They offered to pay you more money if you were willing to prescribe Adderall.

1:12.0

Yeah.

1:13.0

I'm not going to ruin somebody's life because you want to increase your numbers, and that's

1:18.7

what I felt it was like.

1:20.7

My son is not Anthony, my son is patient 8.5292-7.

1:27.6

That's my son to them.

1:30.3

Cerebral says it has helped thousands of patients get much needed access to mental health

...

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