4.6 • 13.2K Ratings
🗓️ 24 November 2025
⏱️ 115 minutes
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| 0:00.0 | If you want to nail customer service these days, you need to be providing real-time personalised |
| 0:04.1 | answers. And in order to do that, you need an AI agent. And I don't mean your average chatbot. |
| 0:10.1 | Our sponsor, Sierra, helps businesses build better, more human customer experiences with AI. |
| 0:16.2 | Their agents are so clever that they can integrate right into your company's systems and |
| 0:20.6 | workflows, |
| 0:21.3 | enabling them to not only chat with customers, but also allowing these agents to carry out |
| 0:25.8 | actions for you. So, for example, if your customer needed to process a return, or they need |
| 0:30.9 | to order a replacement credit card, their agents can do it. And Sierra agents serve customers |
| 0:36.2 | all over the world, powering brands like Sonos, |
| 0:39.1 | Deliveroo, and the North Face. They speak over 34 languages and work 24-7 on fixing problems |
| 0:45.2 | across all channels from voice to chat, to email, to text, all of them. And they're designed |
| 0:50.5 | so that customers get the answers they're looking for quickly, while your business builds something equally as important, which is loyalty. Visit Sierra.aI to learn more about how |
| 0:59.8 | they can power your customer experiences. There's a moment that every founder has where things get |
| 1:04.4 | real, and for me, mine wasn't my previous company. After we'd gone from being an idea to gaining |
| 1:09.3 | traction to signing bigger clients. |
| 1:12.0 | Then out of nowhere, a potential customer sent us a security questionnaire. |
| 1:16.5 | What they were really asking is, can we trust you as a business? |
| 1:19.9 | This is where a lot of businesses store, because actually proving your security is time-consuming, |
| 1:24.6 | costly and confusing. |
| 1:26.2 | Our show sponsor, Vanta, is a trust management platform |
| 1:29.2 | that helps businesses automate their security and compliance so they can show their customers |
| 1:33.8 | that they take security seriously without slowing down business growth. Vanta covers over 35 |
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