Welcome to the manager tools.

Today's topic, insist on behavior while assisting.

Here we go.

Folks, we encourage you to take a look at our effective depth we get into at the Effective Manager and Effective Communications Conference and we

encourage you to come to the website, learn more, come to the forums and see the comments

of people who have been and loved it.

We have MPS scores well above 50, which is something to say. If you

don't know what MPS is, you should. I've said this to others and to you many, many times

and that one of the things I learned most about management from you is the focus

on behaviors and the best way to help colleagues and fellow managers with their employees

is to insist on behaviors and unfortunately most managers don't think that way.

Yeah we recently talked about the documentation cast about the problems that managers

create when they try to get help and HR gets a

bad reputation because the manager doesn't have any documentation and they can't

even describe what the direct actually did. You know the manager just goes

I've had it with this guy and it's a bunch of comments that are

essentially not helpful and because HR actually wants behavior because legal wants behavior and of

course the manager then goes back to his or her desk says, yeah, you can't fire anybody around here.

Yeah, and if you describe your employees like that to HR, they should prevent you from doing so.

They serve a good purpose there.

Yeah, that made me realize that we've never done a cast

about insisting on behavior.

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