India's First Call Centre

Witness History

BBC

History, Personal Journals, Society & Culture

4.4 • 1.6K Ratings

🗓️ 21 January 2019

⏱️ 11 minutes

🔗️ Recording | iTunes | RSS

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Summary

Pramod Bhasin returned home to India in 1997 after working abroad for years. He spotted an opportunity to start a new industry that would revolutionise the country's economy. He tells Witness how he set up India's first call centre in spite of telecom challenges that might have put most entrepreneurs off.

Photo: Pramod Bhasin in one of the call centres he started. Credit: BBC.

Transcript

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0:24.9	searching and a lot more auction listen on BBC sounds just before this
0:30.3	BBC podcast gets underway here's something you may not know.
0:34.4	My name's Linda Davies and I commission podcast for BBC Sounds.
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1:02.8	Find your next podcast over at BBC Sounds.
1:06.0	Hello, this is the Witness History Podcast from the BBC World Service
1:09.8	with me Rebecca Kebbe.
1:11.7	Today we bring you a program that first aired back in 2015. We're going
1:16.7	back to 1997 when the world was about to experience a revolution, a phenomenon really, that would change the course of modern commerce the first
1:26.7	Indian call centre.
1:27.7	You know I wish you I would tell you there was a Eureka moment there wasn't it was quite a simple idea
	...

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