Improving human dignity is an engine of scale, w/Promise CEO Phaedra Ellis-Lamkins
Masters of Scale
WaitWhat
4.6 • 4.4K Ratings
🗓️ 21 June 2022
⏱️ 47 minutes
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Summary
Delivering human dignity to your customers is more than just good practice. It can be a powerful engine of scale. This insight has inspired Phaedra Ellis-Lamkins her whole career, as a labor leader, a music manager, and now as a fin-tech entrepreneur with Promise. Her secret? Take a contrarian lens to existing systems. Find a space where human dignity is lacking, create a product that gives your customers flexibility, options, access they didn’t have before — and unlock new value.
Watch the signed version of Amber Galloway's story: https://www.youtube.com/watch?v=F24FZz1DczA
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Transcript
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| 0:00.0 | Hi, it's Bob Safian. You've been hearing me as the host of rapid response in this feed for a few years now, |
| 0:07.8 | with short newsy interviews alongside the deeper dives of Masters of Scale. Well, I'm excited to share that rapid response is expanding into its own feed. |
| 0:17.0 | We'll be putting out shows twice a week, focusing on the urgent issues that business leaders are dealing with in real time. |
| 0:24.7 | So search for rapid response in your podcast player and subscribe to make sure you get all our episodes. |
| 0:31.2 | I'll see you on the other side. |
| 0:32.8 | There's a famous deaf joke about the Lumberjack, it's called Timber. |
| 0:37.0 | And this Lumberjack goes around and he's cutting all of these different trees down. |
| 0:44.0 | But when the trees fall and the deaf person is telling it, |
| 0:48.0 | they do this mouth morpheum, It's a movement with your mouth, |
| 0:55.0 | where the tree comes crashing down, |
| 0:58.0 | and your cheeks puff up big to show density. That's Amber Galloway. |
| 1:16.8 | That's Amber Galloway. |
| 1:18.3 | She's a sign language interpreter |
| 1:20.1 | and is hard of hearing herself. |
| 1:22.2 | Amber is not actually going to tell us the punchline to that joke. |
| 1:26.0 | She uses the Lumberjack story to highlight a challenge of her work as a sign language interpreter, |
| 1:31.0 | conveying sound to someone who can't hear it. |
| 1:34.7 | Take the sound of a tree falling in the forest. |
| 1:38.8 | So it goes, p p p p p p p p p p p. right? |
| 1:41.8 | So your mouth goes really big like that. So I was like, wait a second. That is just like a kick drum. |
| 1:47.6 | This discovery led Amber to carve out a specialty as an interpreter who covers live music. |
| 1:56.0 | She's got over 500 concerts under her belt from Lady Gaga and |
... |
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