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Intelligence Squared

Implementing and scaling AI agents in business

Intelligence Squared

Intelligence Squared

News, News Commentary, Arts, Society & Culture

4.21.2K Ratings

🗓️ 29 January 2026

⏱️ 35 minutes

🧾️ Download transcript

Summary

Many organisations are experimenting with AI and AI agents. But far fewer are seeing real, measurable impact. The challenge isn’t ambition, it’s readiness. As we explored in the first episode of this series, the challenge for most businesses isn’t ambition - it’s having the right foundations in place.In part two of our series on AI in the workplace, journalist and author Kamal Ahmed is back and joined by Ben Kus, Chief Technology Officer at Box, to examine what it truly means to become AI-ready. Moving beyond hype and headlines, this conversation focuses on the practical requirements organisations must address adopt AI safely, effectively, and at scale.Ben outlines five essential steps every organisation should take to prepare for agentic AI. Together, they unpack why the strongest strategies are built on solid data foundations, clear governance, and purposeful experimentation - and why these are crucial to deliver ROI.Now knowing what AI can do for the modern workplace, this conversation will give leaders a clear roadmap from experimentation to lasting impact with agentic AI.This episode is brought to you in partnership with BoxGet the latest AI news here Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0

I think many companies have seen that it's time for them to revisit the legacy systems, to revisit the old way of doing things, to basically prepare not just for the current benefit of being able to use like AI in its current form, but the expectation is as the AI agents do more and more complex things, then they're able to then lay down the foundation to be able to respond with all of the great innovations that are happening today.

0:29.2

Hello and welcome to Intelligence Squared, where great minds meet. This episode is sponsored by Box.

0:35.5

I'm Kamal Ahmed, executive editorial director of Fortune. And today we're back for part two of our series in partnership with Box, all about the world

0:38.5

of AI in the workplace.

0:40.8

Now it's not the hype, not the empty promises, but the practical steps that actually make

0:46.2

a difference.

0:48.2

Organisations are experimenting with AI, but many struggle to turn ambition into measurable

0:53.0

business impact.

0:54.0

The question isn't just what AI can do, it's how come. struggle to turn ambition into measurable business impact.

0:54.7

The question isn't just what AI can do, it's how companies get ready to do it safely,

1:00.7

efficiently and at scale.

1:03.6

If you're listening to this episode, I know one thing about you.

1:07.1

You care about staying ahead.

1:09.0

You want to understand not just what AI can do, but

1:12.8

what it should do in your organization. And if someone shared this episode with you, they

1:18.0

think you're exactly the kind of leader who can take bold ideas, turn them into action

1:23.2

and help your team thrive. And don't worry, we don't have to do all this alone.

1:29.3

To help us navigate, I'm joined by Ben Cuss.

1:32.3

Ben is the chief technology officer of Box,

1:35.3

the leading intelligent content management platform.

1:38.3

He spent years helping organizations unlock the potential of their data

1:43.3

and build AI-powered workflows that actually work.

...

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