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Inside Trader Joe's

ICYMI: Does Trader Joe's Do Retail Media?

Inside Trader Joe's

Trader Joe's

Arts, Nutrition, Health & Fitness, Food

4.74.2K Ratings

🗓️ 24 March 2025

⏱️ 7 minutes

🧾️ Download transcript

Summary

We get a lot of questions at Trader Joe’s. And we see things in the news that make us ask questions, too. Recently, we’ve seen a bunch of stories about so-called “Retail Media.” So what the heck is Retail Media, and does Trader Joe’s do it? In a nutshell, Retail Media is all about using screens and media and technology in retail stores, ostensibly to replace humans. That doesn’t make sense to us – instead of investing in technology and media resources to tell our stories, in our stores, we invest in our people and our products, so every experience you have with Trader Joe’s is a great one. Tune in to the latest in our series of bite-sized episodes, ITJ ICYMI, to get our take on Retail Media.

 Transcript (PDF)

Transcript

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0:00.0

Our crew members get a lot of questions, and they're really good at answering them.

0:04.6

We love your questions, so keep them coming.

0:07.7

Here's one they probably haven't gotten much yet, but I think it's coming because it's in the news a lot.

0:13.5

What is retail media?

0:14.8

And why won't customers experience retail media at their neighborhood Trader Joe's?

0:20.4

It's another I-C-Y-M-I, in case you missed it, mini episode their neighborhood Trader Joe's. It's another I-CYMI in case you missed it,

0:23.2

mini episode of Inside Trader Joe.

0:31.2

I see why am I, what the heck is retail media?

0:34.2

Well, let's go to Wikipedia for their answer.

0:39.0

Retail media, it's go to Wikipedia for their answer. Retail media,

0:47.0

it's marketing to consumers at or near the point of purchase or point of choice between competing brands or products. Now, some of the common techniques include in-store advertising

0:53.9

or even online advertising, sampling, loyalty programs, coupons, vouchers.

1:02.0

So we've talked about some of that before, and the only thing on that list that Trader Joe's does is the sampling.

1:08.0

Yeah, like demo, product demonstration, that movable feast throughout the store.

1:12.9

You get to taste the things we're offering.

1:15.4

I hear retail media and where my brain goes directly is to those screens that are ubiquitous

1:22.5

now in most grocery stores.

1:24.3

They're at the cash register, sometimes they're on a shelf where the products are.

1:29.0

Sometimes they're just like in the middle of the aisle. There are some supermarkets that have robots

1:33.0

that are flowing through the store that have screens on them. Some supermarkets have shopping carts

1:38.6

that have screens on them. Freezer cases where the outside of the freezer case has been turned

1:44.1

into a screen that has advertising on it.

...

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