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Manager Tools

I'm Working On - NOT

Manager Tools

Mike Auzenne

Management, Leadership, Strategy, Feedback, How-to, Skills, Advice, Development, Careers, Coaching, Business

4.61.4K Ratings

🗓️ 22 November 2015

⏱️ 37 minutes

🧾️ Download transcript

Summary

When your directs tell you, "I'm working on X, and Y, and Z," it's often a sign that they lack detailed deliverables and deadlines. Here's how to encourage them to deliver.

Transcript

Click on a timestamp to play from that location

0:00.0

Welcome to Manner Tools. Our guidance on I'm working on not. Here we go.

0:08.0

Folks, this guidance answers the questions of why are projects and tasks so often delayed and how can you help your directs

0:16.6

meet their deliverables?

0:20.9

Projects and tasks are often delayed because deadlines are vague or distant.

0:25.0

Tasks are too big, too hard to quantify, too easy to put off.

0:30.0

And even if a project has already started, you can actually accelerate its progress by asking

0:36.1

for details about what people are working on precisely, rather than just accepting the old answer of fine and of actually creating deliverables

0:45.8

if in fact clear deliverables haven't been created.

0:49.0

And you can do this whether they're working on a project or not just if they're working on standard work, which is of course almost always a series of tasks.

0:58.0

Here's our outline. When your directs are quote working on something, which I'm sure you've heard

1:03.4

them say before you've got to probe for details. The two questions we need to

1:09.2

learn to start asking are what's your next deliverable and when will you commit to delivering it.

1:14.4

Pretty simple. Okay let's get into the details. When your directs are working on

1:18.4

something we recommend you probe for details. Don't be satisfied with the classic answer of fine, right?

1:27.0

Yeah, because that's what everybody says, right?

1:30.0

It's almost a joke, right? except that it's frustrating for managers.

1:33.2

We know when we ask, Bartir X, hey, you know, give me an update or how are things or how is Project X going?

1:43.2

We know they're going to say that and we'd all admit that very few projects finish on time,

1:49.0

on budget, and to scope.

1:51.6

So how is it that whenever we ask, every project is almost always fine.

1:57.0

Or if your directs are willing to go into some detail, what they'll say is, I'm working on this. I'm working on that. Oh, I'm doing this or I'm doing that.

2:07.0

Right. They're not trying to mislead us, right? They're not giving vague answers because they're trying to hide something.

...

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