How do you respond to scope creep or changes in scope or a change, like a work order change?

These are all different terms to describe the same thing in which you are now getting to territory where what you thought you were getting into that's gone beyond that.

The number one thing I love to do, and I'm going to start with a power tip on this episode, is to charge appropriately so little changes are not a problem for you at all.

And I tell clients this up front.

So we're going to address this, right?

We want to speak out all the unspoken objections so that people are put at ease.

To say something like this, most clients who work with me are a little shocked or surprised

that I charge 20 to 30% more than other people,

more than my competitors.

The reason why I do this is because I anticipate

there are things that we talk about

and things that are not known, the unknown unknowns.

And the last thing I want to do with you

is to do a nickel and dime situation where every little thing, every sneeze, you know, you want to make it 2% bigger. I'm going to send you a change order and I'm going to make you pay extra for that. I find, and this is what you would say, I find that that where is that our relationship? And it causes one of two things that happen. One is you start to feel like Chris is really petty. He's always asking for little things. Number two is you're going to get reluctant to call me and say, hey, I'm thinking about this, knowing that another bill is coming and this is not all included. I personally like to work with clients who want premium work and premium service to go along with that. And I need to charge accordingly.

If that's not for you and you want the bare basement price,

I can give that to you with a caveat that you understand that any time you make a change

because do you need a bare bones bid,

that I'm going to ask you for a change order.

And now you and I are both doing paperwork and instead of focusing on what's really,

really important.

Now, think to yourself

too, where have I been where I feel really well taken care of that I enjoy the experience so much

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