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The Times Tech Podcast

Humu's Laszlo Bock: "Nudge, nudge"

The Times Tech Podcast

Will Morley

Business, Unknown, Technology

4.9654 Ratings

🗓️ 29 March 2019

⏱️ 40 minutes

🧾️ Download transcript

Summary

Humu’s Laszlo Bock: “Nudges”


The Sunday Times’ tech correspondent Danny Fortson brings on Laszlo Bock, founder of Humu, to talk about the fish that inspired him (3:00), coming to America as a refugee (4:15), why he chose human resources (5:05), becoming Google’s first head of people operations (6:20), why “open plan” offices are terrible (8:30), trusting people (11:15), experimenting on Google’s workforce (14:30), dealing with Google’s elitism (16:50), building a tool to find better workers (20:25), Google’s lack of diversity (23:30), whether diversity matters (25:45), using AI to make people feel “psychologically safe” (28:15), personalising motivation (31:45), how money isn't the best motivator (33:45), whether companies are willing to buy in to “people analytics” (35:05), and the crisis at Google (36:40).


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Transcript

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0:00.0

Yo, technology.

0:03.0

What is it all about?

0:04.5

When you're dealing with people, like if an environment is like massively unsafe psychologically,

0:09.1

the worst thing you can do is tell people to stick their necks out.

0:12.7

Because they're going to get their heads chopped off.

0:15.3

Yeah.

0:20.6

Hello and welcome to Danny in the Valley, your weekly dispatch from behind the scenes and

0:25.8

inside the minds of the top people in tech. Thank you for tuning in. It is another glorious week

0:33.5

here in California, and to celebrate it, I spent hours and hours and hours in rush hour

0:39.7

traffic. And it's actually made me think of Mark Moore. We had him on, he's the guy from Uber

0:45.1

a few weeks ago when he was talking about flying cars. I want them now. There's a lot of time.

0:50.2

I will never get back. But I think you will find that my long hours going back and forth

0:56.7

across the Dumbarton Bridge were worth it. Because this week, on the program, we have Laslow

1:03.3

Bach, who for 10 years was the head of people operations at Google. So it was under his watch

1:10.7

that the search giant went from something

1:12.4

like 6,000 people to more than 60,000. So like a 10fold increase. And yet somehow the company

1:19.3

managed to keep its vibe of the happy, go lucky type place that people seem to really like and

1:24.9

want to stay. Being Google, of course, pulling that off was largely down to data.

1:31.1

Bach was really right at the heart of this whole movement of analyzing what makes people happy

1:37.1

to work or just happy generally, and then figuring out how to systematize that at the office.

1:45.2

Anyhow, Laslow left Google about three years ago and he kind of laid low for a while.

1:50.9

And then he popped up last year raising a boatload of money, something like $40 million to fund his new startup, which is called Humu.

...

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