HR Besties: The Overlap Between Customer Experience and Employee Experience with Max Farber
HR BESTIES
HR Besties LLC
4.8 • 586 Ratings
🗓️ 19 February 2025
⏱️ 43 minutes
🧾️ Download transcript
Summary
Today's agenda:
- Introducing Max Farbsy, CEO of Customer Service
- It's not personal, John
- Cringe corporate speak: synergy
- Hot topic: the overlap between employee and customer experience
- What can we learn from customer experience? How does it relate to employee experience and satisfaction?
- Why Max is our customer service expert
- Sticking to the script vs. finding your voice in customer service as well as in the workplace
- Authenticity and empathy is key in connecting with the customer
- It's OK to say "IDK"
- The key to building and maintaining strong teams is to treat your employees like you would your customers (yes, it really is that simple)
- Questions/Comments
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We look forward to seeing you in our next meeting - don't worry, we'll have a hard stop!
Yours in Business + Bullsh*t,
Leigh, Jamie & Ashley
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Follow Bestie Ashley!
https://www.tiktok.com/@managermethod
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Follow Bestie Jamie!
https://www.millennialmisery.com/
Humorous Resources: Instagram • YouTube • Threads • Facebook • X
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Tune in to "HR Besties," a business, work and management podcast hosted by Leigh Elena Henderson (HRManifesto), Ashley Herd (ManagerMethod) and Jamie Jackson (Humorous_Resources), where we navigate the labyrinth of corporate culture, from cringe corporate speak to toxic leadership. Whether you're in Human Resources or not, corporate or small business, we offer sneak peeks into surviving work, hiring strategies, and making the employee experience better for all. Tune in for real talk on employee engagement, green flags in the workplace, and how to turn red flags into real change. Don't miss our chats about leadership, career coaching, and takes from work travel and watercooler gossip. Get new episodes every Wednesday, follow us on socials for the latest updates, and join us at our virtual happy hours to share your HR stories.
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Transcript
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| 0:00.0 | Hello, besties. Oh, gosh, we have a meeting crasher joining us today. Oh, my gosh, someone from the |
| 0:13.9 | department down the hall. Welcome, Max Farbsy. Hello. Hello. Happy to be here, everyone. Thank you for having me. I know the department down the hall is just down the hall, so I'm happy to be here. Sorry to crash. I mean, who in corporate wants to attend more meetings? Like, if anything, I'm trying to escape from meetings. Exactly. Here is Max trying to get into extra ones. Like, do you have a bingo card? |
| 0:38.1 | Do you get in a bonus? Do you not have a bingo card? Shit. Because if so, you got to get on it. |
| 0:44.8 | Everyone's doing bingo these days. I love bingo. Oh, once again, HR's not included. Of course. |
| 0:51.2 | But if you do not know who Max Farbsy is, where the hell have you been? Now, I'm going |
| 0:56.6 | to take just a second to share your bio Max because he took the effort to send it to me. |
| 1:00.9 | Okay. But Farbsy is a content creator, musician and professional overthinker of everything. |
| 1:08.2 | Shout out to anxiety and ADHD, same zies. Whether he's amplifying the pains of |
| 1:13.1 | nine to five life, writing songs about the stress and potential bragging rights of parallel |
| 1:17.9 | parking, or channeling his inner Dr. Doolittle, talking with dogs and cats about their problems, |
| 1:23.4 | he's always finding new ways to make people laugh. And boy, are you? |
| 1:28.9 | At Farbsy people, like follow now, pause, put this on pause. |
| 1:33.5 | Go follow, follow, follow. |
| 1:35.5 | Max, we just adore your content. |
| 1:38.1 | Thank you so much. |
| 1:39.1 | I adore all of you guys. |
| 1:40.4 | Your content gives me life. |
| 1:42.4 | So we're like life givers. It's so great. Oh, look at this. It's a love fest. Oh, gosh. But we are so thrilled to have you here with us. So thank you. This is your first time crashing our meeting. So I just want to give a quick agenda. All right. Let me, let me just do a quick rundown of the agenda for everybody. So, you know, we can stay on schedule. Jamie has a hard stop. Yes. I'm very busy. She's so busy. Oh, my God. But first things first, we always start with some hot goss. Okay. We love that water cooler talk, right? We had to do the bullshit small talk. This is |
| 2:19.2 | business people. This is corporate, damn it. So we're going to do some hot goss, and that is |
| 2:23.3 | brought to us today by you, our meeting crusher. I know. Yay. I know, right? And now you have also |
| 2:29.9 | been voluntold to bring the cringe corporate speak today. You're responsible for that too. |
| 2:35.7 | Look at what happens when you're a meeting crusher. You get all the work. And then we shift, |
... |
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