How Zoom Thinks About Content Moderation
The Lawfare Podcast
The Lawfare Institute
4.7 • 6.4K Ratings
🗓️ 2 December 2021
⏱️ 60 minutes
🧾️ Download transcript
Summary
This week on Arbiters of Truth, our series on the online information ecosystem, Evelyn Douek and Quinta Jurecic spoke with some of the people behind the app that, by this point in the pandemic, you’re probably sick of: Zoom. Quinta and Evelyn sat down with Josh Kallmer, Zoom’s head of global public policy and government relations, and Josh Parecki, Zoom’s associate general counsel and head of trust and safety.
Most of us have used Zoom regularly over the last few years thanks to COVID-19, but while you’re likely familiar with the platform as a mechanism for work meetings and virtual happy hours, you may not have thought about it in the context of content moderation. Josh and Josh explained the kinds of content moderation issues they grapple with in their roles at Zoom, how their moderation and user appeals process works, and why Zoom doesn’t think of itself like a phone line or a mail carrier, services that are almost entirely hands-off when it comes to the content they carry.
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Transcript
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| 0:00.0 | The following podcast contains advertising to access an ad-free version of the LawFair |
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| 0:18.2 | Also check out LawFair's other podcast offerings, rational security, chatter, LawFair |
| 0:25.6 | no bull and the aftermath. |
| 0:32.6 | I mean I think that there's no question we've received, creator scrutiny over the last |
| 0:39.6 | year and a half probably as we should have. |
| 0:41.3 | You know given the ubiquity of our product and the roles, you know the role we're playing |
| 0:44.5 | in people's lives on the planet. |
| 0:46.6 | At the same time I think what it does is it gives us the ability to engage with governments |
| 0:53.8 | and actually open up channels of communication with them that can allow us to work through |
| 1:00.0 | issues or avoid miscalculations or misunderstandings. |
| 1:04.0 | I don't think that I actually know that because that's happened. |
| 1:07.8 | I'm Quinted Jurassic and this is the LawFair podcast December 2nd, 2021. |
| 1:16.1 | We're bringing you another episode of Arbiter's of Truth, our series on the online information |
| 1:20.6 | ecosystem. |
| 1:22.3 | This week, Ellen Duwack and I spoke with some of the people behind the app that at this |
| 1:27.6 | point in the pandemic, you're probably sick of Zoom. |
| 1:32.2 | Our guests were Josh Kalmer, Zooms had a global public policy and government relations, and |
| 1:37.7 | Josh Poreki, Zooms associate general counsel and had of trust and safety. |
| 1:43.8 | Most of us have used Zoom regularly over the last couple of years thanks to COVID-19, |
| 1:48.9 | but while you're likely familiar with the platform as a mechanism for work meetings and |
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