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Business Daily

How Zara changed fashion

Business Daily

BBC

News, Business

4.4796 Ratings

🗓️ 8 May 2025

⏱️ 18 minutes

🧾️ Download transcript

Summary

We're in Galicia, in Northern Spain, at the HQ of the global retailer Zara.

It's a rare glimpse behind the scenes of how they create the clothes for a brand that's one of the most successful stories in fast fashion.

But is Zara starting to lose its shine after posting slower sales growth at the start of this year? Mainstream rivals are trying to catch up and newer, online brands are disrupting the market.

Presenter: Emma Simpson Producer: Danielle Codd

(Picture: Inside one of the company's stores in South Korea. Credit: Inditex)

Transcript

Click on a timestamp to play from that location

0:00.0

Hello and welcome to Business Daily from the BBC World Service. I'm Emma Simpson. Today, I'm in Northern Spain for a special programme from the headquarters of clothing retailer Zara. It has more than 1,700 stores globally selling clothes, shoes and jewellery to its fashion-conscious consumers. We've been granted rare access

0:23.2

to the teams creating the garments following the design process right through to the shop floor.

0:30.1

I'll also be speaking to the CEO of Zara's parent company Inditex, Oscar Garcia-Garthea

0:36.1

Maceras. We are continuously listening to our customers,

0:41.2

receiving a lot of data coming from what's performing world, what's not performing so well.

0:47.3

That's all coming up on today's Business Daily.

0:53.8

Zara is one of the most recognisable brands in the world.

0:57.7

I'm standing in a big building right at the heart of the business

1:01.0

for a rare glimpse behind the scenes at Zara HQ.

1:05.3

It feels more like some big technology campus than a retailer

1:09.2

with its sleek windows and gleaming white corridors.

1:12.8

I'm also glad I've got my trainers on as this site is vast.

1:17.7

Hello, I'm Medi. I'm a fashion designer for the studio department

1:23.7

and working for Z for during 11 years.

1:29.7

There are 350 designers here.

1:33.4

Medi's job is part of a team producing the key pieces of the season,

1:38.2

the clothes that kickstart the collection, which is always changing based on what shoppers

1:43.7

want.

1:44.6

Where does the mood come from?

1:46.8

Where is the inspiration?

1:48.7

This is very, I think there is no rules about that.

1:53.2

It's like very, very free.

...

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