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Hi, everyone. I'm Inato. I'm the CEO and co-founder of Chat Desk. We are a software company based here in New York. We help leading brands scale their

customer support and drive sales using generative AI. Some people like to call it Uber for

customer service or AWS for customer service.

Before starting this company, I was at Google for over seven years as a product manager, where

I worked on voice search and the Google Assistant, which is part of what led us to the technology

insight for this business.

And I'm going to talk about how we grew our annual revenue by three times

in one year, this past year, through upsell to our existing customers. So I'm going to cover

why upselling is important, how or what to upsell. that might be relevant for your business, and how

to go about upselling.

So just to give some more context on what chat desk is, we've been around for over six

years and we first started by talking to lots and lots of customers.

Our mission is to solve customer service and create jobs.

That's what I'm very passionate about, creating jobs through customer service.

...