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TED Talks Daily

How Twitter needs to change | Jack Dorsey

TED Talks Daily

TED

Creativity, Ted Podcast, Ted Talks Daily, Business, Design, Inspiration, Society & Culture, Science, Technology, Education, Tech Demo, Ted Talks, Ted, Entertainment, Tedtalks

4.111.9K Ratings

🗓️ 17 April 2019

⏱️ 25 minutes

🧾️ Download transcript

Summary

Can Twitter be saved? In a wide-ranging conversation with TED's Chris Anderson and Whitney Pennington Rodgers, Twitter CEO Jack Dorsey discusses the future of the platform -- acknowledging problems with harassment and moderation and proposing some fundamental changes that he hopes will encourage healthy, respectful conversations. "Are we actually delivering something that people value every single day?" Dorsey asks.

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Transcript

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0:00.0

This interview features Twitter and Square CEO Jack Dorsey in conversation with head of Ted

0:06.8

Chris Anderson and Ted Current Affairs curator Whitney Pennington Rogers.

0:12.5

Recorded live at TED 2019.

0:17.2

What worries you right now about, I mean, you've been very open about lots of issues on Twitter.

0:22.8

What would be your top worry about where things are right now?

0:27.9

Right now, the health of the conversation.

0:30.9

So our purpose is to serve the public conversation, and we have seen a number of attacks on it. We have seen abuse,

0:40.7

we've seen harassment, we've seen manipulation, automation, human coordination, misinformation,

0:48.9

so these are all dynamics that we were not expecting 13 years ago when we were starting the company.

0:58.2

But we do now see them at scale.

1:00.8

And what worries me most is just our ability to address it in a systemic way that is scalable.

1:09.8

That has a rigorous understanding of how we're taking action,

1:16.5

a transparent understanding of how we're taking action, and a rigorous appeals process for when

1:21.9

we're wrong, because we will be wrong. And I'm really glad to hear that that's something

1:26.6

that concerns you

1:27.8

because I think there's been a lot written about people who feel they've been abused

1:32.0

and harassed on Twitter.

1:33.6

And I think no one more so than women and women of color and black women.

1:39.8

And there's been data that's come out, Amnesty International put out a report a few months ago

1:44.6

where they showed that a subset of active black female Twitter users were receiving, on average,

1:51.3

one in ten of their tweets were some form of harassment.

1:54.9

And so when you think about health for the community on Twitter, I'm interested to hear

...

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