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How To! with Mike Pesca

How To Win Arguments Like a Hostage Negotiator

How To! with Mike Pesca

Peach Fish Projects

Education, How To

4.32K Ratings

🗓️ 22 September 2020

⏱️ 32 minutes

🧾️ Download transcript

Summary

Shayne defuses bombs for the military, but in his personal life he's terrified of confrontation. Take, for example, the time his kids' babysitter cleaned out a week's worth of groceries from his fridge and he never said anything. Shayne wants to be understanding and give people the benefit of the doubt, but he ends up feeling taken advantage of time and time again. On this episode of How To!, we bring in Chris Voss, a former FBI hostage negotiator and author of Never Split the Difference, to help Shayne stand up for himself. No matter how conflict-averse you are there are a few key ways you can persuade people to give you what you want—whether you're arguing at home with your spouse, trying to get a free upgrade at a hotel, or, in Chris's case, negotiating with terrorists. Empathy can be a powerful tool, Chris says, if you know how to use it. 

If you liked this episode, check out "How To Convince People to Give You Money."

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Transcript

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0:00.0

So there's a joke that when you sit down in front of a bomb you're either right or it's not your problem anymore

0:08.0

And so what does that mean? So if you're right then everything works out and nobody gets killed.

0:13.5

And if you're wrong, then you're so close to it when it blows up that you don't really have to worry about it.

0:17.8

Welcome to how-to.

0:21.4

I'm Charles Duham. Each week on the show we talk to a listener who's struggling with something, who has a problem that's bothering them, and we try to find them some advice.

0:32.0

Yeah, so I recently stumbled across your podcast and then I was like, man, I think I have an issue

0:38.7

that I'd like to talk about.

0:40.4

This is Shane from Virginia.

0:42.3

Basically, I think it boils down to... This is Shane from Virginia

0:48.0

Basically I think it boils down to what I would call the the appropriate level of assertiveness

0:56.4

And I find that I don't have a like a good reaction for for confrontation in you know social settings and I think that it would be nice to kind of figure that out.

1:00.4

What's what's a situation situation where you wish you had calibrated your assertive list a little bit differently?

1:07.3

So I've got four kids, actually have a fifth on the way, and we've had our struggles with finding

1:12.1

good daycare.

1:13.2

And a couple years back, we had someone

1:16.6

that was recommended to us and she seemed like a good fit.

1:20.2

But we often found that she'd come over

1:21.9

and we'd say, you know, help yourself to anything that you need.

1:24.0

And in her mind, she would then proceed to bring over her kids and like clean out our groceries.

1:30.0

Most of it was gone. And instead of like confronting her and making a scene we just sort of went with it and then as soon as we had a replacement we just stopped talking to her ever again.

1:41.1

She doesn't like confrontation and in fact he tends to avoid it, but at the same time it bugs

1:47.0

him when he feels like people are walking all over him.

...

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