How to Manage: Conflict

Women at Work

Harvard Business Review

Entrepreneurship, Workplace, Business/management, Business/entrepreneurship, Progress, Resources, Gender, Equality, Business/careers, Women, Hbr, Careers, Management, Business, Harvard, Human

4.8 • 1.5K Ratings

🗓️ 12 June 2023

⏱️ 42 minutes

🔗️ Recording | iTunes | RSS

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Summary

People management consists of a fair amount of mediation and diplomacy, and you can’t expect to get the hang of it right away. You’re in the middle of a lot now, and holding tension and resolving disagreements takes planning, practice, and restraint. Amy G teaches us about different types of conflict, natural tendencies, and options for responding.

Transcript

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0:00.0	Once your business gets to a certain size, the cracks start to emerge.
0:05.4	Things you used to do in a day take a week.
0:08.3	You deserve a customized solution, and that's NetSuite.
0:12.8	Learn more when you download NetSuite's popular KPI checklist,
0:16.9	absolutely free at NetSuite.com slash women at work.
0:21.2	That's NetSuite.com slash women at work.
0:27.4	All right, Kelsey.
0:28.7	What was one of the most memorable conflicts
0:31.7	you had when you were managing people?
0:34.0	There are so many.
0:36.0	That's what I can think of.
0:38.3	I think that the one that comes to mind most vividly,
0:43.7	when I first started managing people,
0:45.0	I had a director port who was underperforming in different ways.
0:50.4	They weren't really completing tasks that I was giving them.
0:53.7	The tasks that they did complete weren't
0:55.8	completed the way that I wanted to.
0:58.6	My first instinct was like, oh, maybe I just should not give them more tasks.
1:03.4	I'll just do it on myself.
1:04.5	I know how to do it.
1:05.4	It's going to be great.
1:07.1	I challenge that.
	...

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