How to Manage a Super-Successful Call Center (Featuring Audio from the 2-Day Business Conferences)
Thrivetime Show | Business School without the BS
Clay Clark
4.7 • 1.5K Ratings
🗓️ 11 October 2019
⏱️ 66 minutes
🧾️ Download transcript
Summary
Are you trying to run a super successful call center? Do you struggle with managing your people? Clay provides step-by-step instructions for running an effective call center.
Transcript
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| 0:00.0 | Are you struggling to get your employees to make outbound sales calls, to follow scripts, to make, to answer inbound phone calls, to basically be successful when it comes to selling something? |
| 0:11.0 | If so, this show is for you. And you get to experience audio from the conference. |
| 0:16.0 | Some shows don't need a celebrity narrator to introduce the show, but. show does. |
| 0:23.6 | Two men. |
| 0:24.6 | Eight kids co-created by two different women. |
| 0:28.6 | Thirteen multi-million dollar businesses. |
| 0:31.9 | Ladies and gentlemen, welcome to the Thrive Time Show. We started from the bottom and we'll show you how to get here. |
| 0:45.0 | Started from the bottom that we're here. |
| 0:48.0 | We started from the bottom now we're here. |
| 0:50.0 | We started from the bottom now we're here. |
| 0:52.0 | We started from the bottom now we're here. So Daisy, how long have you worked here? |
| 0:55.0 | Two years. |
| 0:57.7 | How many calls per day does the team, |
| 1:00.0 | how many calls can, outbound calls can, |
| 1:01.8 | let's say, make in a day? |
| 1:04.0 | Greg made 425 that was a record-breaking day in a day. |
| 1:09.0 | See I see a lot of people come to these conferences you're making 425 calls a year. I'm talking about a day. |
| 1:17.0 | Er day? Er day? Er day? Every day? Every day? |
| 1:21.0 | You mean I got to make 425 calls a day? Holy what? Well yes sir. |
| 1:27.5 | How do we get the lists? And Kevin Soak you're going to love this. For Elephant in the Room, we only call former customers, |
| 1:35.0 | so I don't cold call people for that business. |
| 1:37.0 | But, alphabetically speaking, phone book technology is what I recommend or or there is a thing called |
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