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Rated T for Teen.

Each year, thousands of adults lose their shred.

It's an epidemic simply known as shred loss.

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Carrie Ann Jackson worked for the North Dakota Department of Corrections and Rehabilitation for nine years.

But her last two years there were very different from her first seven.

Things started to change in 2015 when she went on a trip.

It was part of a bigger program, one that took U.S. prison officials on tours of prison systems overseas. In Germany, in Norway, her expectations for this trip were pretty low.

I was really arrogant. I thought we were already doing everything right.

It's just that our staff wasn't doing it well enough.

Right? We were already doing what the evidence says, like, what was I really going to see other than like what I call the IKEA prison, right?

...