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The Futur with Chris Do

How to Listen with Chris Do - Ep 322

The Futur with Chris Do

The Futur

Design, Self-improvement, Education, Business, Marketing, Arts

5976 Ratings

🗓️ 8 January 2025

⏱️ 6 minutes

🧾️ Download transcript

Summary

In this quick yet impactful solo episode, Chris Do outlines the five biggest mistakes creatives make that risk losing their clients. From the pitfalls of poor responsiveness and inflexibility to the dangers of unclear processes and taking client relationships for granted, Chris offers practical advice on how to safeguard and nurture these valuable connections. He emphasizes the importance of keeping clients informed, creating inclusive communication, and consistently engaging in dialogue to ensure alignment and trust. This episode provides essential insights for creatives aiming to build lasting client relationships and avoid common missteps.

Timestamps:

(00:00) Introduction to solo episode

(00:38) Importance of client retention

(01:00) Mistake 1: Lack of responsiveness

(01:51) Mistake 2: Inflexibility and resistance to input

(03:00) Mistake 3: Unclear process or next steps

(04:13) Mistake 4: Expecting clients to speak “creative language”

(05:39) Mistake 5: Taking relationships for granted

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Check out Chris Do:

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Transcript

Click on a timestamp to play from that location

0:00.0

Hey everybody, Chris here.

0:01.2

We're trying something a little bit different than what we normally do for the podcast.

0:04.8

We're doing solo episodes.

0:05.9

These are shorter, more contained.

0:07.6

Built around certain themes and questions, I think, are very relevant for us to be talking about.

0:11.4

So wherever you're listening to this, however you're seeing this,

0:13.5

let us know in the comments and the feedback, what you think and we'll make some adjustments. Today's episode. Today's episode, I'm talking to you about the ways that you need to listen, and that's

0:41.8

their secret power to selling more with less effort without the friction.

0:45.8

And it's very counterintuitive to the way that you've seen people sell on pop culture,

0:50.8

maybe in sales coaching programs by supposed sales professionals and trainers.

0:55.6

What I've come to realize that especially coming from the point of view of an introvert,

0:59.8

one who likes to listen more than speak, that ultimately that became my secret weapon to selling

1:04.7

more. Let me expand on this. If you're doing your job well in the sales process, it shouldn't

1:10.1

feel any different than you catching

1:11.8

up with a good friend to see what's going on in their business. There should be no agenda and no ulterior

1:16.7

motive. I've mentioned this to a couple of people. Do you notice how that when you're talking to someone,

1:21.7

you could smell their agenda. So what they think is a secret agenda is a's a not-so-secret agenda.

1:31.9

When somebody's on stage and they're speaking, you can smell the book sale coming.

1:35.3

You can sell the sales program or the coaching or the mastermind coming.

1:39.1

You can smell all the things that they're trying to get you to think and do.

1:40.7

How does that make you feel?

1:44.4

And does it take away all the goodwill that was supposed to be there?

...

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