One of the biggest problems that I see in the world of forums and social media groups

is you can go into any group right now and you can type in the words PMS and you will

get tons of questions asking, who should I go for?

Now you could ask any five people and you would probably get five different answers, but

I have been a massive fan of this one company for a long time now, or Plistin, UP, L, I,

S, T, I, and G. You can go and find out more by going to boothly.co.uk for slash UP LISTIN.

Now they're the sponsors of this show, but this is by the by. I'm a massive fan of them,

I know the team really well, and they are making really good inroads and solving so many problems

that so many hosts around the world have. A lot of people that I know like and trust use and

swear by UP LISTIN. So if you're looking for a new PMS provider, somebody that is

state of the art technology that can make your PMS go further work harder for you, so you have

to do less tasks, I recommend that you go check out UP LISTIN. Again, thank you very much to Vince,

and the team for sponsoring the boothly podcast, we're a massive fan and we'll always, always

always gratitude to you. Please do go and check them out and go and say hey and say that Boothly sent

you. Thank you. Hello, my name is Mark Simpson. From Boothly, I give hosts just like you,

the tools, the tactics, the training and the confidence to go and get more direct bookings.

Now, my friends at Hostly have asked me for my big guest experience tip, how can I, how can we

enhance your guest experience? And you know, the main thing, real simple, just remember their name.

It's something that I think goes and miss a lot in our industry, but it's sometimes the simplest

things that mean the most. What I love to do and what I think everybody should do is as soon as

a booking comes in, pick up the phone, give them a call, do a WhatsApp message if you're not

confident, you know, doing it, pick up the phone and doing it old school. Just pick up the phone.

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