How To Have Hard Conversations With Employees | Ep 48

Build with Leila Hormozi

Leila Hormozi

Education, Entrepreneurship, Management, How To, Business

5 • 867 Ratings

🗓️ 22 June 2023

⏱️ 16 minutes

🔗️ Recording | iTunes | RSS

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Summary

"The gap between where you are and where you want to be in your business is the amount of hard conversations you're willing to have." Today, Leila (@LeilaHormozi) shares with us the framework for effective communication. By establishing tone, eliminating assumptions, explaining the problem, emphasizing the impact, estimating the severity, and following up with a plan of action, you can provide clarity and ensure that the conversation is productive.

Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.

Timestamps:

(0:46) - No one is good at having hard conversations.

(2:17) - Difference between short-term discomfort and long-term harm.

(4:52) - Understanding the Six E’s Framework.

(9:21) - Executing the Four A’s Framework.

(12:58) - 3 things to alleviate conversation debt.

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Transcript

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0:00.0	90% of the hard conversations are about that stuff.
0:03.0	It's about the messy stuff.
0:04.3	And so you have to get good at talking about that stuff
0:06.2	because the performance pieces are almost like icing on the cake.
0:09.2	If you can do these, you can definitely do that.
0:16.2	How do you create an unshakable business?
0:18.7	I cross $100 million in net worth by the age of 28.
0:21.8	Now I'm growing acquisition.com into a billion dollar portfolio.
0:25.0	In this podcast, I share the lessons I've learned in scaling big businesses and helping
0:28.6	our portfolio companies do the same.
0:30.7	Buckle up and let's build.
0:37.0	Tim Ferriss once said that I think it was something to the extent of the gap between where you are and where you want to be in your business is the amount of hard conversations you're willing to have. And so that is why this is about hard conversations. I believe that it is probably the number one skill that anyone can have as a CEO or as a business owner,
0:55.2	or even as an executive or an operator of a company.
0:57.7	And I also believe that it is the most valuable skill
0:59.8	that I have currently.
1:00.9	And so this is the first of many that I want to make
1:02.9	on having hard conversations,
1:04.1	because it is the thing that is most asked of me.
1:06.6	And it's actually right now in the position
1:08.4	I'm in in the company where I still add the most value
1:11.0	is being able to have those tactful hard conversations with people.
1:14.9	What I want to start off by saying is that this is a complete, like this is a skill.
	...

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