You're listening to TED Talks Daily, where we bring you new ideas and conversations to spark

your curiosity every day.

I'm your host, Elise Hugh.

Licensed psychologist, researcher, and executive coach, Renee Saint-Jacques has spent her

career studying how emotional intelligence can transform work culture and performance.

We're not just leaders. We're cycle breakers. So today I'm asking you, what kind of legacy do you want to leave as a leader?

In her talk, Renee reveals the psychological foundations that make teams excel and why true success

comes from recognizing and building on these very foundations.

She offers practical science-based insights for people and teams and shares why human-centered,

emotionally led leadership is integral for all of us and for generations of leaders

to come. That's coming up right after a short break.

And now our TED Talk of the Day.

A few years ago, I found myself individually coaching both a manager

and an employee at the same time. The employee was super confident she'd get promoted, whereas the manager

privately share with me that she had no plans to do so.

Why the disconnect?

The manager admitted using the feedback sandwich technique,

which is praise, feedback, then praise again,

embedding that critical feedback in the praise, leading to false expectations.

Despite the manager's good intentions, the impact was damaging. There was burnout for the manager

for overcompensating. There was a breakdown in trust for the employee and ultimately

unachieved goals for the organization.

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