How to Give Constructive Feedback

HBR IdeaCast

Harvard Business Review

Management, Business/marketing, Strategy, Entrepreneurship, Business/management, Hbr, Finance, Marketing, Communication, Innovation, Teams, Business, Business/entrepreneurship, Economics, Harvard, Leadership

4.3 • 1.9K Ratings

🗓️ 5 February 2016

⏱️ 20 minutes

🔗️ Recording | iTunes | RSS

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Summary

Jack Zenger and Joseph Folkman have administered thousands of 360-degree assessments through their consulting firm, Zenger/Folkman. This has given them a wealth of information about who benefits from criticism, and how to deliver it.

Transcript

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0:00.0	If you work with early career professionals, my colleagues at
0:03.8	HPR have a great new podcast for you. It's called New Here. Think of it like the
0:08.4	Young Professional's Guide to Building a Meaningful Career on your own terms.
0:11.9	Share New Here with the Young Professionals in your life. a meaningful career on your own terms.
0:12.8	Share new here with the young professionals in your life.
0:15.9	Listen for free wherever you got your podcasts.
0:18.6	Just search new here. Welcome to the HBO Idea Cast from Harvard Business Review. I'm Sarah Green Carmichael. HBO a leadership development consultancy. They're both regular contributors to HBR and to HBR.org.
0:46.0	Joe and Jack, thank you so much for joining us today.
0:48.0	Most welcome.
0:50.0	Thanks for having us, Sarah.
0:51.0	So I thought before we just dive into today's conversation on
0:54.5	feedback I wanted you to talk a little bit about your approach to figuring out
0:58.1	what leaders ought to do because it's very data-driven and it's a little bit different
1:01.7	than a lot of leadership advice that is out there.
1:03.8	So Joe, let's just start with you.
1:05.7	I thought maybe you could just give us a sense of your approach to sorting through your
1:08.7	database and sort of how you use the data to come up with advice? Well you know sir is a great question and
1:15.1	as I read a lot of blogs people talk about I was sitting at my kitchen table
1:21.0	this morning and I had this profound thought and then they write about that
1:25.8	and what we found is that there's an awful lot of leadership research is based on I had this thought and what we wanted to do was
1:36.3	write a blog based on data and we're lucky in that we have hundreds of
1:42.1	thousands of assessments that we're doing and we have a
	...

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