How to get the most out of your hourly employees

Take-Away with Sam Oches

Nation's Restaurant News

Business, Entrepreneurship

2.5 • 15 Ratings

🗓️ 24 February 2024

⏱️ 45 minutes

🔗️ Recording | iTunes | RSS

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Summary

In this episode of Take-Away with Sam Oches, Sam talks with Scott Greenberg, a former restaurant franchisee who is now a speaker and author of multiple books, including the just-released “Stop the Shift Show: Turn Your Struggling Hourly Workers into a Top-Performing Team.” Scott joined the podcast to talk about the state of hourly employees and how restaurant owners and operators can improve their recruitment and retention by paying attention to the wants and needs of their hourly workforce, particularly younger employees.

In this conversation, you’ll find out why:

Young people today have more options for work than ever before
Employers should embrace their young workers’ connection to social media
Personal connections go a long way toward improving retention
Managers need better training in how to manage their people
Humans can be replaced, but humanity cannot
The best organizations have culture by design — not by default

Have feedback or ideas for Take-Away? Email Sam at [email protected].

Transcript

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0:00.0	Hey there, welcome to take away with Sam Ocas, a podcast from Nation's Restaurant News.
0:09.9	I am Sam Ocas, editor-in-chief here at NRN, and this is the show where I give you an all-access pass to the restaurant industry's most influential decision-makers.
0:18.7	This week, I'm talking with Scott Greenberg, a former restaurant
0:22.1	franchise who is now a speaker and author of multiple books, including the just released,
0:28.5	Stop the Shift Show, turn your struggling hourly workers into a top performing team.
0:35.2	Scott joined the podcast to talk about the state of hourly employees in the
0:38.9	restaurant industry and how restaurant owners and operators can improve their recruitment and
0:44.2	retention by paying attention to the wants and needs of their hourly workforce, particularly
0:49.0	their younger employees. In this conversation, you will learn more about why employers should embrace their
0:55.3	younger workers' connections to social media, why managers need better training in how they
1:01.5	manage people, and why the best organizations have culture by design, not by default.
1:08.4	Jumping now into my interview with author and speaker Scott Greenberg.
1:12.1	By the way, if you like what you hear, Scott is also a regular contributor to NRN,
1:16.2	and you can find his articles under the wealthy franchisee headline at nrn.com slash speakerbox.
1:23.6	Also, don't forget to stick around after this interview, as I will share my six
1:26.7	takeaways from this discussion, actionable insights that you can take with you on the go.
1:35.2	All right, I am sitting here with Scott Greenberg, a speaker, an author, a contributor to Nation's Restaurant News.
1:43.2	Most importantly, recently authored the book,
1:46.3	Stop the Shift Show, which if you're watching this on YouTube, you can see I'm holding a copy
1:49.7	of this book. I believe it is out now. Scott, thank you so much for joining me today.
1:54.2	I'm so glad to be back with you. All right. So, Scott, we're going to talk about, well,
1:58.2	I guess we've got to talk about first off. What does Stop the Shift Show mean? If it's not obvious from the title of that book, what's this book all
	...

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