Welcome back to the game. Today I'm going to be talking about the management diamond. So I ended up teaching this concept at the school days for the top 10 communities you fly out once a month from the people who start 30 days ago on school. So every 30 days, the top 10 newest

fastest growing communities on school

gets a fly out to Vegas

to have some fun and talk about business.

And so one of the big topics was,

how do I scale my team?

And so that is the framework that I go over.

If you hear some whiteboard sounds in the background,

it's because I am using a marker to write on the whiteboard

but my team said it was such a good moment that they thought we should share it

with everyone so enjoy. Okay so if someone doesn't do what you want them to do, the first and obvious reasons they didn't know what you wanted them to do.

And so you fix this one through communication.

This is, by the way, a really good framework for having hard conversations when someone's not doing a good job.

So you say, hey Carly, I wanted you to do this and you haven't done it. So I just want to figure out what the reason was so we can solve it or make it less likely to have in the future.

So I figured the first was that you didn't know that I wanted you to do that.

Did you know that I wanted you to do that?

If they say, no, I didn't know, then you're like, great, now you know.

Right. Now if they're like, I did know that you wanted me to do that, then you're like. Now you know.

Now if they're like, I did know that you wanted me to do that.

And you're like, oh, did you not know how to do it?

Which you solve with training?

Which will dovetail into the whole teaching thing in a second.

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