How to fix Marriott Bonvoy | Coffee Break Ep87 | 1-13-26
Frequent Miler on the Air
Frequent Miler
4.9 • 640 Ratings
🗓️ 13 January 2026
⏱️ 19 minutes
🧾️ Download transcript
Summary
Greg recently had two great stays at Marriott Bonvoy hotels in South Florida: The Ben, The Belgrove Resort. But the fact that these positive experiences surprised him (and that they were kind of the exception to the rule) prompted some ideas on what's wrong with Bonvoy.
(00:12) - Great stays at Marriott Bonvoy hotels in south Florida: The Ben, The Belgrove Resort
(01:59) - What's wrong with Bonvoy?
(09:31) - Potential solutions
(14:53) - If we could pick just one fix, which would it be?
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Music Credit – Beach Walk by Unicorn Heads
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Transcript
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| 0:00.0 | This is a Voyescape podcast. You can find all of our travel podcasts from around the world at voyescape.com. |
| 0:11.2 | Welcome to Freakummiler's Coffee Break, where we focus on a single topic related to miles and points. |
| 0:16.8 | And each coffee break is limited to 20 minutes or less for your money back. |
| 0:22.9 | How to fix Marriott Bonvoy. |
| 0:26.4 | I recently had two great stays at Mariet Bonvoy hotels in South Florida. |
| 0:31.5 | They were The Ben and a new resort called the Bell Grove. |
| 0:36.2 | I got good value from points as well as free night |
| 0:38.9 | certificates. Both hotels proactively offered me free breakfast because of my elite status. |
| 0:45.4 | Both hotels offered me 4 p.m. late checkout and one was a resort which according to Marriott's |
| 0:51.7 | terms they don't actually have to honor 4 p.m. late checkout but they |
| 0:57.5 | did and that was great because we had a 6 p.m. flight that evening so it was perfect. I even used a |
| 1:04.9 | nightly upgrade award at the Ben and got exactly the room type I was hoping for thanks to that nightly upgrade award. |
| 1:13.6 | Wow. I mean, that all sounds awesome. That's great. So why are we talking about how to fix |
| 1:19.2 | Marriott Bonvoy? That's a great question. The reason is because I was surprised by this |
| 1:26.2 | outcome. You're not the only one. |
| 1:28.2 | Everybody listening was also surprised just to break the fourth wall, so to speak. |
| 1:33.4 | It's like when an American Airlines flight I take actually departs and arise on time. |
| 1:38.8 | It's like that. |
| 1:39.5 | You don't expect it to actually happen, yet it did. |
| 1:43.3 | And that's really the heart of why I think |
| 1:48.1 | Marriott-Bonvoy does need to be fixed, because so often we don't get the treatment that we |
| 1:53.6 | should get from the Bonvoy program. Yeah, and honestly, that affects the decisions about where I'd stay. I'd be more likely to stay at |
... |
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