How to do good and do good business, w/Starbucks' Howard Schultz
Masters of Scale
WaitWhat
4.6 • 4.4K Ratings
🗓️ 18 October 2022
⏱️ 46 minutes
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Summary
You can make your social impact and your bottom line work hand-in-hand. But you'll have to be as creative and innovative about your company's values as you are about the business itself. Howard Schultz, chair and former CEO of Starbucks, not only changed how America wakes up, but set new standards for employee benefits. From offering college tuition to American employees to providing health care for employees' parents in China, Howard has always been one step ahead of the social impact curve.
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Transcript
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| 0:00.0 | From Silicon Valley, where no game show has ever been born, welcome to The Liars Club. |
| 0:08.2 | This is the Masters of Scale edition of the 1976 game show, and now, the host of the Liars Club, |
| 0:15.4 | Reed Hoffman. Welcome, everyone. Thank you. Thank you. The rules of the Liars Club haven't changed from the 70s, but if you're not watching the reruns on YouTube, let me refresh your memory. |
| 0:29.2 | We have three esteemed panelists, and each of them will tell us a story, but only one will be telling the truth. You have to guess which, and that's the game. |
| 0:38.9 | Our panelists all come from podcasts we really admire. |
| 0:42.3 | From Business Wars, which chronicles epic company rivalries, meet David Brown. |
| 0:48.2 | From Death, Sex and Money, the show that talks about things that people don't talk about, |
| 0:52.9 | it's great to have you and a sale. |
| 0:56.5 | From The Thread, which explores history's interlocking lives and events, |
| 1:00.9 | may introduce the one and only Sean Braswell. |
| 1:08.6 | So listeners, listen closely. Only one of the following panelists is telling a true story of an American company's expansion into China. The other two are artfully lying. If you guess correctly, tweet us at Masters of Scale when you hear this sound below. |
| 1:30.3 | And you might just win the bonus prize. |
| 1:32.3 | What's the bonus prize? |
| 1:34.3 | It's Aunt Ida's complete hostess's serving selection in artificial silver plate, |
| 1:39.3 | featuring a coffee service, punch bowl set, champagne cooler, and a large serving tray with matching chip and |
| 1:45.7 | dip tray, all furnished by the Antitem Manufacturing Company. Now, back to you, Reed. We'll start |
| 1:51.9 | with panelist number one, David Brown, from the new hit podcast, Business Wars. When I take you |
| 1:58.1 | back to GruPont, you remember Groupon? I mean, it's not doing gangbusters in the |
| 2:01.7 | U.S. right now. But back in 2011, it was a different story. And the company was thinking, |
| 2:07.1 | okay, how do you grow? How do you take advantage of the size at the moment, the momentum they had? |
| 2:12.5 | And the answer was kind of obvious. You look abroad, right? And the biggest cahuna out there was |
| 2:17.4 | China. Groupon moved |
... |
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