meta_pixel
Tapesearch Logo
Log in
JOIN UP DOTS - GET RICH & LIVE FREE (Business Coaching With A Touch Of Life Coaching Too)

How To Do Customer Avatar Research

JOIN UP DOTS - GET RICH & LIVE FREE (Business Coaching With A Touch Of Life Coaching Too)

David Ralph of Join Up Dots

Education, Business

5.01.1K Ratings

🗓️ 3 June 2022

⏱️ 17 minutes

🧾️ Download transcript

Summary

How To Do Customer Avatar Research Introduction Conducting customer research is a crucial step in product development. Y our team's goal should be to understand the behavior, needs, and motivations of your customers. This helps you build better products that solve real problems for real people. But it's not enough to just survey customers or ask them a few questions—you need to dig deep into their habits and mindsets if you really want to know what makes them tick. This article will show you everything you need to know about conducting customer avatar research, including how to identify potential interviewees, what questions you should ask them, and how your team can use this information strategically in product development. Create a list of questions to ask the team. When you're ready to begin, gather the team around a whiteboard and make sure everyone has a pen. Then, ask these questions: What are your customers' pain points? How can we help our customers achieve their goals? What motivates our customers to buy from us or use our product or service? Who is this customer? Where do they live and work on a day-to-day basis? Customer avatar research is a critical step in product development. Customer avatar research is a critical step in product development. It helps you understand your customers and helps you understand the competition, but it also allows you to better understand your product and team. Customer avatar research is used by some of the largest companies in the world, including Google and Microsoft. Customer Avatar Research Helps You Understand Your Customers It's important to have an understanding of who your customer actually is before you build a product or service for them. When companies think about their customers in broad strokes like "millennials" or "men over 50 years old" they miss out on so much valuable information about who these people really are as individuals—and how they behave when using products or services like yours. Customer avatar research helps paint a picture of these individuals so that companies can create products specifically tailored for them without missing any key details about their needs or preferences. Identify who you need to interview. When it comes to interviewing, there's no substitute for talking directly to your customers. But who should you talk to? Identify the right person: Who is it that brings value to this problem/solution? In most cases, this will be a consumer who uses your product or service; however, if they don't have much spending power and/or aren't willing or able to pay full price then consider talking with their manager instead (or another person that represents their wants). How many people do I need?: You'll want at least 10 interviews per persona type (i.e., 5 moms; 2 millennials; 1 upper-class dad), but if possible try shooting for 50% more than that so that you can get more data points and compare them later on when creating an avatar based on those findings. Identify what you want to learn from each customer. You'll want to start by identifying what you want to learn from each customer. What is your purpose for conducting these interviews? What are the main questions you want answered, problems you hope to solve and challenges you'd like to address? With this in mind, write out a list of all the things that come up during your research and how they relate back to these goals. Share and discuss findings with your team. Once you've completed your customer avatar research and gathered the insights, it's time to share them with the team. There are a variety of ways you can do this, from a meeting to a presentation video or even in an email. The point is that you have gathered all this information and now it's time to make sure everyone knows about it! Conclusion Now that you know how to create the perfect customer avatar research plan, we encourage you to start harnessing this technique. Whether you're creating a new product or seeking ways to improve an existing one, do yourself a favor and take the time to complete this research. The customer insight you uncover will be invaluable as you develop your product strategy, and it will help improve your existing marketing efforts as well. After all, understanding customer motivations is key to connecting with them on a deeper level – which ultimately leads to better sales results.

Transcript

Click on a timestamp to play from that location

0:00.0

You

0:30.0

Yeah, good morning. Good morning. Good morning. I haven't had any time to waste. Let's get straight into it. Good morning to you. It's David Ralph from a join up dance. This is the podcast that you are listening to and I hope you well. I hope everybody is well out there. Okay. I've got some emails today. Yes. I've got some emails as we always do.

1:00.0

Every now and again, we play the jingle. Should we play it again? Let's do it.

1:06.0

Well, we played the old jingle a few weeks ago and we've got some questions. And as I always do, as I always do, I've answered most of them on email directly to you.

1:21.0

Because some of it is really kind of quite complicated. And you can't do it on a podcast. I'd love to, but there's too much to do. So what I do, I create video lessons and send it to the people so they can actually see me work.

1:50.0

They can actually see me working on the screen. But then there's other ones that I think, oh, I can do that. I can do that on a podcast. And these are three that we've chosen. And we've got one from Subaru Tasha in Romania.

2:04.0

We've got one from Paul M Kentucky. So it's either Paul M from Kentucky or it's Paul M Kentucky. I'm not sure which way it is. And then we've got Tracy Walsh from Worcestershire. That's definitely got to be Tracy Walsh from Worcestershire.

2:19.0

Well, Subaru from Romania, which I find amazing that anyone in Romania listening to us, I don't know why I find it amazing because you know, everyone's got internet. But it just, it just kind of blows my mind.

2:30.0

So to me, hi, David. Thanks for the show. Love it. You are welcome. Quick question for you. I hear all the time about defining my avatar, but I don't get how I can't know. I don't get how, oh, sorry. I don't get how I can know who it is looking for my services.

2:47.0

Isn't this just guessing Subaru Tasha? No, it's not. And it's a real game that you have to play. Now, when I started to join up dots, I created my avatar in about 30 seconds. It was, it was useless. Really.

3:01.0

And I did exactly the same as you, Subaru. How do you know who's who's looking for a podcast? How do you know who's looking for sort of business advice? So I just created John and Joan up dots.

3:15.0

And they were between 19 and 40. It was just kind of very vague demographics. It really was. But now you can really with the Facebook ads and Instagram ads and all the sort of Google keyword tools.

3:33.0

You can really mind some incredible data and Google trends is another one that you can use. And basically you can find out what type of people are looking where they are. So let, let me give you an example.

3:47.0

Okay. If I looked at join up dots and first of all, what I would do, if I was starting to join up dots again, I would look at competitors, similar sort of websites and businesses out there.

4:00.0

And I would start to look at what their traffic is about. So I would get a URL. I'd go over to Google Trends and put it in. And I'd start to see where in the world they get their biggest audience.

4:13.0

And Google Trends is amazing because you can sort of delve down and you can find out that, you know, your biggest listenership is the suburb of Washington in the United States of America. You can really sort of get granular.

4:26.0

And then you kind of look at that area and what I've done in the past, I've gone over to Google Maps and Google Earth. I've looked at that area and I've kind of looked at what the housings like I look at what the school systems are like so that you can work out whether, you know, they've got money or not really and it could be a sort of a well to do rich area or it might be one that hasn't got a lot of money.

4:51.0

So you instantly starting to build up a profile of your customer. Now, by going on to Facebook ads, you don't really actually have to run an ad but you can mine the data as well. And so what I do, I sat up and add and I start niching down on the demographics.

5:09.0

So I say, right, okay, what I want to know, I want small business owners in America, interested in podcasts and Forbes magazine and shark tank and dragons down on the TV and you narrow down the niche to smaller and smaller amount and basically the reaches are in the niches and you go down deeper and deeper and deeper.

5:36.0

And you literally get a photograph really of your ideal customer and it's a brilliant way of doing it and it's one of those things that you can either do it that way by mining using the data sort of sources that are out there.

5:53.0

Or another one that I just do is in my head where I look at it as my house. So I go where my house is and I go where my house is all the time because I live here and I think to myself, okay, where's the nearest customer?

6:07.0

Where's the nearest customer for a service or a product and I look at my next door neighbors directly next to them and I think, you know, would they buy it and I think to myself, no, they wouldn't buy it because they've got young kids or they've got whatever.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from David Ralph of Join Up Dots, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of David Ralph of Join Up Dots and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2026.