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It began with a change in leadership, something that happens all the time in business.

Tyler, the new director, was personable, highly experienced, and had a deep background in the industry.

He seemed like the perfect fit.

Of course there were changes.

A new leader always brings a fresh perspective.

There were process improvements, new goals, tighter financial controls, even a few

personnel moves. It was a little hard on morale, but Tyler was confident things were moving in the right direction.

There were changes in the marketplace too. Competition was increasing.

Because of the recession, the flood of eager new customers had become a trickle of prospects.

Staff members struggled to maintain existing accounts.

Meanwhile, upper management pressed for results.

Revenue plateaued.

Expectations skyrocketed.

As the stress mounted, Tyler's tone became less cheerful and more demanding.

He spent hours in the office with the door closed, especially on the day of executive staff meetings.

His standard reply to staff questions?

Let me get back to you, though we seldom did.

Then came the rumors. I heard they're laying off more people. I heard they're shutting us down. I heard Tyler gets a bonus every time he reduces head count.

Before long, Tyler became the enemy.

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