How to Deal with the "Bad Apples" in Your Workplace (Before They Destroy Your Business)
In the Loop with Andy Andrews
Matt Lempert
4.9 • 614 Ratings
🗓️ 24 September 2016
⏱️ 22 minutes
🧾️ Download transcript
Summary
On this week's episode, we discuss the proper way to deal with employees who bad-mouth a client and why it's so important to do it quickly.
SO much time and money is lost by people who are too patient with bad apples.
- Bad apples don't become good just because they rub up against good ones—just the opposite is true.
- The client (or customer) is the #1 priority—there is no excuse for employees who complain about, are annoyed with, or bad-mouth them.
- If it were me, I'd get rid of the bad apples as fast as possible, because this is a nonnegotiable.
You can use these bad apples as a teaching moment for the rest of your team.
- You can never show enough gratefulness to your client.
- I would get everyone together and say, "You may have noticed we are down two people, and here's why…"
- If you are in a service-oriented industry, bad apples can be the death of you.
Tune in to hear exactly how Andy says he would handle a situation where 2 employees bad-mouthed a client.
Would you like to run something by Andy? Contact us and your question might be featured on the show!
- Phone: 1-800-726-ANDY
- E-Mail: InTheLoop@AndyAndrews.com
- com/AndyAndrews
- com/AndyAndrews
Transcript
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| 0:00.0 | You're listening to In the Loop, a unique opportunity to see life from a different perspective |
| 0:06.5 | with New York Times bestselling author, Andy Andrews. |
| 0:10.4 | Now here's your host, David Loy. |
| 0:13.0 | Hi and welcome to In The Loop with Andy Andrews. |
| 0:16.2 | I'm your host, David Loy. |
| 0:17.5 | Andy, how are you today? |
| 0:18.5 | I am doing good, and you are David Loy. I'm sitting |
| 0:22.0 | right across from you. I can tell. There's proof, independent proof, verification. Andy, |
| 0:28.0 | who is the sponsor of In the Loop today? We have a rockerman of Texas. Oh, our good friends. |
| 0:35.9 | We've had them before. Yeah, good friend Alex Smith. Man, what a great guy. Awesome family there. And he's just, what a great product. You know, I told you, we haven't been to our house since we got our rockers. I've only seen pictures and heard the stories. And we've got, they had Rondacks, the straight chairs. |
| 0:55.1 | I, you know, I mean, that's kind of how I became familiar with them. |
| 0:59.2 | Right. |
| 0:59.3 | Because I saw the rockers at this awesome place in Texas and this big resort thing that I was speaking at. |
| 1:08.8 | And they had outside every room, there were two of these |
| 1:12.3 | things. And I was like, this. I mean, just immediately you look, and obviously you know it's a rocker, |
| 1:17.9 | but this is not the kind of rocker you see outside of cracker barrel. This is so, it's so different. |
| 1:25.1 | It's so sturdy looking. It's so big, it's so comfortable, it definitely, |
| 1:31.8 | yeah, it stands out. |
| 1:32.8 | Yeah, so I mean, I'm out there out beside the hotel room, like turning the thing upside down, |
| 1:38.1 | trying to figure out where did this come from? |
| 1:40.7 | And really, you know, after I decided I was getting these things that I really kind of got |
| 1:47.8 | to know Alex and now, you know, they sponsoring this, boy, I guess that's easy for everybody else to say. |
... |
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