How to Create a Seamless Checkout Process | Ep. #249

Marketing School - Digital Marketing and Online Marketing Tips

Eric Siu and Neil Patel

Careers, Business, Marketing

4.6 • 1.3K Ratings

🗓️ 6 April 2017

⏱️ 7 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In Episode #249, Eric and Neil discuss how to create a seamless checkout process. Your processes can easily make or break a sale. So what defines a seamless checkout process? Eric and Neil provide you with first-hand advice for how to clean up your checkout—from design to making sure that your audience is informed each step of the way. Time Stamped Show Notes: 00:27 – Today’s topic: How to Create a Seamless Checkout Process 00:40 – Make the checkout process as simple as possible 00:49 – The more friction you cause, the more difficult it is to convert people 00:55 – The book Don’t Make Me Think will teach you about how to design your processes in a user friendly way 01:17 – The more you get people engaged, the more they are likely to finish the checkout process 01:51 – You can also email people who didn’t complete their checkout, so that they can convert to a sale 01:58 – If you want to build a relationship, integrating a live chat is a great option 02:13 – You can use Intercom 02:27 – Make your pages mobile-optimized and responsive 02:52 – Amazon’s checkout process 03:55 – The seamless process only works if your audience knows what they’re doing 04:02 – Make sure your audience understand your product and what they’re buying 04:25 – Keep the users informed of each step within the process 04:53 – Make the experience consistent 05:05 – The speed also takes plays a part in the overall experience 05:30 – Make it easy for people to go back to where they left off 05:42 – The Marketing School is giving away 5 annual copies of Ahrefs this week 05:51 – Subscribe, rate and review the Marketing School Podcast 05:55 – Text MARKETINGSCHOOL to 33444 06:11 – That’s it for today’s episode! 3 Key Points: Make the checkout process as easy and simple as possible. A seamless checkout process only works if your audience knows what they are doing. A consistent process creates the best experience. Leave some feedback: What should we talk about next? Please let us know in the comments below. Did you enjoy this episode? If so, please leave a short review. Connect with us: NeilPatel.com Quick Sprout Growth Everywhere Single Grain Twitter @neilpatel Twitter @ericosiu

Transcript

Click on a timestamp to play from that location

0:00.0	Get ready for your daily dose of marketing strategies and tactics from
0:06.8	entrepreneurs with the guile and experience to help you find success in any
0:11.4	marketing capacity. You're listening to marketing school with
0:14.9	your instructors Neil Patel and Eric Sue.
0:18.6	All right guys before we start we got a special message from our sponsor.
0:27.0	If you want to Rank hire on Google, you got to look at your paid speed time.
0:31.5	The faster your website loads, the better off you are. With
0:34.4	Google's core vital update, that makes it super, super important to optimize your
0:38.5	site for low time. And one easy way to do it is use the host that Eric and I use dream
0:44.5	host so just go to dream host or Google it find it check it out and it's a
0:49.3	great way to improve your low time.
0:51.6	Welcome to another episode of marketing school.
0:55.0	I'm Erritsu.
0:56.0	And I'm Neil Taut.
0:57.0	And today we're going to talk about how to create a seamless checkout process.
1:02.0	If you have an e-commerce site or if you're trying to sell digital
1:06.0	products for example, the first thing I would say is if you're trying to get someone to check
1:10.0	out, make it as simple as possible. I've seen checkout forms in the past where you have
1:15.7	seven or eight steps, you have to register first to purchase. The more friction that you
1:20.1	cause, the more difficult it is to actually convert people. So I do recommend
1:24.6	reading a book called Don't Make Me Think. It's a great book that will teach you not
1:29.2	only around check-out pages but just around designing a general for users both online and offline.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Eric Siu and Neil Patel, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Eric Siu and Neil Patel and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.