How to Connect – an interview with Kevin Buffini #093
It's a Good Life
Brian Buffini
4.4 • 2.4K Ratings
🗓️ 13 March 2018
⏱️ 45 minutes
🧾️ Download transcript
Summary
“If you talk to a man in a language that he understands, it goes to his head. If you talk to him in his language, it goes to his heart.” — Nelson Mandela
Technology makes communicating with family, friends and clients easier than ever before; however, it’s also made it more difficult to connect with one another. As a result, we encounter misunderstandings with those around us because we’re not connecting with them on their terms. In this episode, Brian Buffini interviews Kevin Buffini, head of the Heritage Profile team at Buffini & Company to discuss the common sales and communication styles we share. Kevin not only outlines how to identify which styles we belong to, he also offers tips to help us communicate better with those of the opposite style. You’ll learn the advantages and disadvantages of each style, how our style and the way we perceive things impacts how we react, and the one phrase to use to clear up any miscommunication. Learn to communicate better with family and clients alike so you can deepen your relationships with them.
Inspirational quotes from today’s interview:
“You can’t be a good leader without managing yourself first.” — Brian Buffini
“Communication is at an all-time high, connection is at an all-time low.” — Kevin Buffini
“Everybody likes people watching, but not everyone knows what they’re looking at.” — Kevin Buffini
“Feelings without facts create fiction.” — Kevin Buffini
“Learn what your style is so you can manage it.” — Kevin Buffini
“You’ll always be dominant in your communication style, but you can learn to think from another perspective.” — Kevin Buffini
“Competence reassures, but character refers.” — Kevin Buffini
“If you want to have great relationships with people you have to get past expecting the world to work the way you work.” — Brian Buffini
“If you talk to a man that he understands, it goes to his head. If you talk to him in his language, it goes to his heart.” — Nelson Mandela
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Transcript
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| 0:00.0 | Welcome to the Brian Bafini show, where we explore the mindsets, motivation and methodologies |
| 0:19.3 | of success. |
| 0:20.3 | Here's your host, Brian Bafini. |
| 0:30.0 | Well, the top of the morning to you and welcome to the Brian Bafini show. |
| 0:36.9 | Very excited for the content today. |
| 0:39.7 | This is information that has and continues to change my business and my life. |
| 0:45.5 | You know, over 22 years ago when I founded Bafini in company, I wanted to coach and train |
| 0:50.1 | people, but I wanted to be able to personalize and customize our referral system so we could |
| 0:56.6 | kind of tailor make it to the individual we are working with. |
| 0:59.6 | So it wouldn't be square pegs and round holes. |
| 1:02.5 | And I began researching all the different personality profile tools out there, whether it |
| 1:07.6 | be disc, Myers-Briggs or strength finders, all of those things. |
| 1:12.4 | And eventually we came across a process known as historical observation. |
| 1:17.7 | And there were many different iterations of this. |
| 1:20.4 | The concept was first developed by a man named Martha Miller. |
| 1:23.7 | Later developed further by a bunch of PhDs working for Gallup. |
| 1:29.0 | And it had been translated into many different programs and products. |
| 1:33.0 | So I came in contact with this at the time it was being administered to Fortune 500 CEOs |
| 1:38.0 | and leadership teams, senior leaders inside the military. |
| 1:42.0 | And it was a number of those folks that I met on life's journey who told me about this. |
| 1:45.9 | The more we researched, the more we started putting this inside our company, eventually |
| 1:49.8 | the company that actually performed these profiles. |
... |
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