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The Double Win

How to Communicate Sensitive Information

The Double Win

Michael Hyatt

Management, Intentionality, Selfdevelopment, Education, Teamleadership, Personaldevelopment, Productivity, Self-improvement, Business, Achievement, Influence, Selfleadership, Leadership

4.8 • 1.5K Ratings

🗓️ 12 May 2020

⏱️ 32 minutes

🧾️ Download transcript

Summary

As a leader, you’re committed to transparency in running your business. But that’s not as easy as it sounds. What about introducing a major change or initiative? Or announcing a layoff? How to manage the flow of sensitive information without causing confusion or mistrust. No worries. We’ve spent the last 40 years perfecting the art of communicating important information. In this episode, we’ll give you four steps that will take all the stress out of making major announcements within your company. With this simple process, you can communicate the most sensitive or impactful information with perfect confidence that you’re communicating the right information to the right people at the right time. In this episode, you’ll discover— How to avoid negative surprises that damage trust and confidence. Practical tips on how to implement Cascading Communication in your organization. Questions to ask yourself when you’re deciding what to say and when to say it. The importance of putting yourself in your team’s shoes and viewing your communication from their perspective. How to avoid mixed messages and ensure you are delivering information with clarity. One mistake that will sabotage your attempts, no matter how much you prepare—and how to avoid it. The most important element for getting your messaging right. This episode of Lead to Win is brought to you by Michael Hyatt's new video series, Clear Communication Tips, to help you end communication breakdowns in the workplace. You can learn more at www.leadto.win/tips. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Transcript

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0:00.0

This episode of Lead to Win is brought to you by Michael Hyatt's new video series Clear Communication Tips to help you end communication breakdowns in the workplace.

0:10.0

You can learn more at lead to that win slash tips.

0:16.0

Hi I'm Megan Hyatt Miller and I'm Larry Wilson and this is lead to win our

0:21.6

weekly podcast to help you win at work and succeed at life.

0:25.1

Today we're going to talk about a communication challenge that can really cause some big problems

0:29.9

for leaders.

0:30.9

How to manage the flow of sensitive information without causing confusion or mistrust.

0:37.0

Yeah, this is a brutal dilemma, Megan. I know you faced it. I faced it as a leader.

0:46.0

On the one hand, you want to be transparent, you want to share everything you can with people,

0:51.0

but on the other hand some information is really

0:54.4

sensitive and potentially damaging you know a negative quarterly financial

0:59.7

report or upcoming layoffs or major changes in your product line.

1:04.9

You obviously want to be up front with your team and your customers, but how and when you

1:10.4

share information can be critical and honestly there are a couple of ways to mess

1:16.7

this up.

1:17.7

There really are.

1:18.7

I mean you know you can link the information too soon and it can just make people panic and then you just got a chaotic situation on your

1:25.8

hand or you can withhold information and that causes suspicion and rumors and

1:31.2

it's a whole other big drama I I mean this can really go sideways in countless

1:35.1

ways and because of that today we've got a really good solution for you.

1:39.6

We're actually going to give you four steps that are going to take all the

1:42.4

stress out of making major

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