How to build trust with TED’s “Fixable” co-hosts Anne Morriss and Frances Frei

Hello Monday with Jessi Hempel

Careers, Business

4.8 • 1.1K Ratings

🗓️ 13 January 2025

⏱️ 36 minutes

🔗️ Recording | iTunes | RSS

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Summary

There’s a myth about trust: that once you lose it, it’s gone. In reality, most of us walk around losing and rebuilding trust every day. In today’s episode of Hello Monday, Jessi Hempel sits down with Anne Morriss and Frances Frei to get to the bottom of trust and uncover how we build, and rebuild it. Anne is the co-founder of The Leadership Consortium, a management consultancy that helps organizations unlock leadership potential and drive positive change. Frances is a beloved professor at Harvard Business School and a leading authority on organizational behavior, leadership, and trust. The two are authors of three books together, including Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, and are co-hosts of the TED podcast Fixable. Together, they discuss: The “trust triangle,” comprised of the three qualities that are foundational to trust: empathy, authenticity, and logic. Finding your “wobble,” the quality that wavers, and your “anchor,” the quality that always holds strong. How to build trust as individuals, how to build trust in a team, and how to build trust in a workplace. The most common reasons organizations fail when it comes to trust. How to transform your leadership for lasting change. How to amplify your ambition for faster results. Continue the conversation with us at Hello Monday Office Hours! RSVP here to join us on the LinkedIn News page this Wednesday at 3 PM EST.

Transcript

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0:00.0	LinkedIn News
0:02.1	From the news team at LinkedIn, I'm Jesse Hempel, and this is Hello Monday.
0:11.5	We're a show about work on our own terms.
0:19.5	Trust is like oxygen.
0:21.7	When you have it, between people or in community or in a society, you don't even notice it.
0:28.9	Things just work.
0:30.2	People get along.
0:31.5	When things don't go just as you'd expect, we give each other the benefit of the doubt.
0:36.6	We assume best intentions. But when
0:39.7	trust starts to fade, everything gets harder. Without it, we can't survive. As individuals,
0:48.7	or as a society. And I think we're feeling this in our culture today.
0:56.6	There's a communications firm called Edelman.
1:00.0	It puts out an annual report every year, just about now,
1:03.5	that looks at the level of trust we have in institutions,
1:06.9	like the media, the government, and business.
1:14.0	And for the most part, over the past two and a half decades, the level of trust is declining.
1:17.1	We're skeptical, cynical.
1:23.7	Now, this is public trust, of course, the degree to which we're confident in the integrity of our society, but it reflects and informs our ability to simply trust each other.
1:29.7	This is a problem, like a big problem.
1:33.4	We need to trust each other for things to work well around us.
1:36.4	We have to.
1:37.7	So how do we build and rebuild relationships, the kind that work?
	...

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