You're listening to the Creating a Brand podcast where we deliver weekly interviews on topics to help entrepreneurs make their first or next step in business the right one.

I am your host, Alex San Felipe.

When we're communicating with others digitally, whether that be through video, audio, or even

text, it is important for us as the senders and the receivers to correctly interpret the

personality of the person that we're communicating with. Unfortunately, research shows that this is

not the case. In fact, with emails, 50% of the time the tone is misinterpreted by the recipient.

To help us improve our digital connection and trust with people that we're communicating

with online, I am bringing on an expert in this topic.

Her name is Erica DeWan.

Erica is an award-winning keynote speaker and is the author of the book titled Digital

Body Language.

Today, Erica is going to help us learn how to express our digital body language so we

can begin building greater connection and trust with those we're communicating with online. For links to resources that will be mentioned during this

episode, please visit CreatingAbrand.com slash 112. And now here is my conversation with Erica DeWan.

Erica, welcome to the Creating a Brand podcast. It's an honor to have you with us today.

It's great to be here. Yeah, very excited about this. And also, I want to mention that I really enjoyed your book, Digital Body Language. I learned a lot from it. You did a phenomenal job of the book. As a matter of fact, when I was getting organized for this episode, I'm usually like a really organized person. Like as I'm reading it, I know the questions I want to ask, but I had a really

hard time getting my thoughts organized because there were so many things I was just learning

about how I could improve my digital body language. So I'm excited to jump in this day. Well, just

have to see where the conversation goes. But again, great job to you with what you did here. Well, from your emails already, I think you're already

pretty good at digital body language. Okay. Well, that means a lot. So yeah, yeah, you've seen an

email from me. So, wow, that's a lot of pressure. I didn't realize the pressure that I'd be under.

Absolutely. Many have said, you know, did I get my emails right with you? And I like to say,

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