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Let It Be Easy with Susie Moore

How To Be The Most Amazing Listener

Let It Be Easy with Susie Moore

Susie Moore

Society & Culture, Self-improvement, Health & Fitness, Philosophy, Life Coach, Motivational, Education, Personal Development, Life Coaching, Self-help, Mental Health

5.01.4K Ratings

🗓️ 20 January 2026

⏱️ 3 minutes

🧾️ Download transcript

Summary

Ever notice how some conversations feel supportive and clarifying while others spiral into advice, defensiveness, or silence? We break down a simple, powerful framework that reveals what’s really happening when someone opens up: every conversation moves across three layers—the concrete problem, the emotions underneath, and the social impact that shapes identity and reputation. Once you see these layers, you can choose the right response and create instant trust. And, if you want more access t...

Transcript

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0:00.0

Welcome to Let It Be Easy with Susie Moore.

0:09.8

Do you want to be the best listener and conversationalist ever?

0:15.7

I'm letting you into a secret that I learned from Charles Dweig and his book Super Communicator,

0:21.5

which allowed me to understand and then share with you today how every conversation is in fact

0:27.8

three things. No matter the situation, no matter the topic, no matter who you're discussing it

0:34.1

with, there are three layers of conversation that are going on in any single topic.

0:42.2

So, for example, just say you have a friend who is talking about problems in her marriage.

0:48.0

There are three levels to this. There's first of all the problems themselves. What is it? What actually

0:53.9

is going on? The second is the

0:56.7

emotion attached to the problem. So how do you feel? Do you feel sad? Do you feel stressed? Do you feel

1:01.8

angry? Do you feel disappointed? And number three, and this is a bigger part of the conversation

1:07.3

that most people never realize, it's the social aspect, how this affects your

1:13.8

standing. So if there's someone having problems in their marriage, there's the problems themselves.

1:19.3

What is it? Is someone disloyal? Is someone chronically late? Is someone not respectful? There's how we

1:24.7

feel about it, all of the emotions that that brings up.

1:28.7

And then there's the judgment or perceived judgment from others.

1:32.5

What will our parents think?

1:33.9

What will the church think?

1:35.2

What will our community think?

1:36.8

What will our friend group think about this?

1:40.8

So if you want to be a great listener and someone who really engages at a soul level,

1:46.6

when someone brings up a topic with you, you can ask, do you want to talk about the problems

...

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