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Decoder with Nilay Patel

How Philips CEO Roy Jakobs is turning the company around after major recall

Decoder with Nilay Patel

Vox Media Podcast Network

Technology, Business

4.33.2K Ratings

🗓️ 16 September 2024

⏱️ 71 minutes

🧾️ Download transcript

Summary

Today, I’m talking with Roy Jakobs. He’s the CEO of Royal Philips, which makes medical devices ranging from MRI machines to ventilators. Philips has a long history —- the company began in the late 19th century as a lightbulb manufacturer, and over the past century it’s grown and shrunk in various ways. Basically, while every other company has been trying to get bigger, Philips has been paring itself down to a tight focus on healthcare, and Roy and I talked about why that market is worth the focus. Roy and I also talked about an ongoing controversy at Philips that he had a part in: In 2021, after years of consumer complaints, Philips was made to recall millions of its breathing machines. Those devices were eventually tied to more than 500 deaths. That’s a pretty big decision, with massive life-or-death consequences, and you’ll hear us talk about it in detail. Links: Problems reported with recalled Philips ventilators, BiPAP & CPAP machines | FDA FDA says 561 deaths tied to recalled Philips sleep apnea machines | CBS News Philips kept complaints about dangerous breathing machines secret | ProPublica Top Philips executive approved sale of defective breathing machines | ProPublica Philips reaches final pact with DOJ, FDA on ventilator recall | WSJ Philips suspends U.S. sales of breathing machines after recall | NYT CPAP maker reaches $479 million settlement on breathing device defects | NYT Philips exits shrinking home entertainment business | Reuters Original TSMC investor Philips sells off final shares | PC World Philips unveils new AI-powered cardiovascular ultrasound | Mass Device Transcript: https://www.theverge.com/e/24006874 Credits: Decoder is a production of The Verge and part of the Vox Media Podcast Network. Our producers are Kate Cox and Nick Statt. Our editor is Callie Wright. Our supervising producer is Liam James. The Decoder music is by Breakmaster Cylinder. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0

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0:30.1

Safety. Did I hear you're shopping for a car? Because I've been. slash safety.

0:35.7

Did I hear you're shopping for a car because I've been at it for ages. Ugh, such a time suck, right?

0:37.7

Not really.

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I bought it on Kravana, super convenient.

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Oh, then comes all the financing, research, am I right?

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Well, you can, but I got pre-qualified for a Carvana auto loan in like two minutes.

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Yeah, but then all the number crunching and terms, right?

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Nope, I saw real numbers as I shopped, found my dream car, and got it in a couple of days.

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Wait, like you already have it?

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Yep.

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Oh.

0:59.2

Go to Carvana.com to finance your car the convenient way. Hello and welcome to Decoder.

1:06.0

I'm Neline Patel, editor-in-chief of The Verge,

1:08.0

and Decoder is my show about big ideas and other problems.

1:11.0

Today I'm talking with Roy Jacobs, the CEO of Royal Phillips, which makes medical

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