How online retailers are using AI to adjust prices by mining your personal data
PBS News Hour - Segments
PBS NewsHour
4.1 • 1K Ratings
🗓️ 20 December 2025
⏱️ 6 minutes
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| 0:00.0 | Today is Super Saturday, the last Saturday before Christmas. |
| 0:04.8 | It's predicted to be the second busiest shopping day of the year. |
| 0:08.5 | If you're going online to buy some last-minute gifts, there's a chance the price you'll pay |
| 0:13.2 | will be influenced by what's known as surveillance pricing. |
| 0:17.1 | That's the practice of some retailers to use the power of AI to sift all sorts of personal data |
| 0:22.3 | to set individualized prices online. Things like your age, gender, geographic location, |
| 0:29.1 | and even browsing history could change the price you pay. Allie Rogan spoke with Jay Stanley, |
| 0:34.5 | senior policy analyst for the speech, privacy, and technology project at the ACLU. |
| 0:40.4 | Thank you so much for joining us. So what is surveillance pricing and how does it work? |
| 0:45.9 | Surveillance pricing is basically when companies gather a huge amount of data about their individual customers. |
| 0:52.4 | And we're living in an era where more data is being collected |
| 0:55.5 | about us than ever before. Companies take that data and they use it to try to figure out |
| 1:00.6 | basically how to ring more money out of you when you buy things from them. What is your pain |
| 1:05.0 | point? What are you willing to pay? Questions like that. And there's a widespread experimentation |
| 1:10.5 | happening with that kind of pricing in a |
| 1:13.5 | number of business sectors today. So what are some examples of that? How are these companies using |
| 1:19.3 | the massive amounts of data that exist about all of us online to give us these? I've heard it |
| 1:25.3 | described as like personalized pricing. |
| 1:31.5 | I mean, right off the bat, there's a lot we don't know because, number one, they're going to claim trade secrets. Number two, they're using AI, which is very opaque in the first place. |
| 1:36.0 | Even the businesses may not understand what the logic of the AI they're using is. |
| 1:40.2 | But this first came into public attention when the president of Delta Airlines, speaking to investors, |
| 1:46.7 | said that they were planning on using AI to set an increasing proportion of their prices, |
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