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Olivor Lash Podcast

How Lash Artists Manage Client Expectations Without Damaging Natural Lashes

Olivor Lash Podcast

Olivor Lash Podcast

Business

5.01.3K Ratings

🗓️ 16 June 2026

⏱️ 19 minutes

🧾️ Download transcript

Summary

Running lash salons since 2016 teaches you one thing fast: the look a client asks for and the look her natural lashes can carry are rarely the same thing. In this episode, Mike and Shauna walk through how they close that gap without losing the client, from the consultation question that prevents a set someone secretly hates, to why they refuse the words "thin" and "damaged" at the station, to the rare cases where the honest answer is no. Practical, salon-tested guidance on consultations, natural lash health, and managing expectations for lash artists at any level.

Transcript

Click on a timestamp to play from that location

0:00.0

What's up, Lashistas. Welcome to the show. This is the Oliver Lash podcast where we talk about the ever-growing eyelash business.

0:07.9

This is your first time listening to our show. Welcome. This podcast is dedicated to helping you grow as a Lash artist and or Lash business owner.

0:14.9

So whether you work for yourself or someone else, this podcast is for you.

0:20.1

I almost say you work for yourself or that thought

0:26.2

what's up guys this is mike and shana jones we are the owners of oliver lash our heart

0:31.6

is to share with you our uphill battle in the slash industry and to give you guys a real wrong

0:35.7

version of what things are really like

0:38.5

and what things are really like we should really tell you what things are really like we had an

0:45.2

interesting morning crazy morning crazy morning Monday morning no tell them Monday morning no I don't

0:50.9

want to tell them Monday morning all right um today's, we're going to be talking about what the client wants versus what their

1:00.0

lash set will actually handle.

1:02.0

Yeah.

1:02.4

Or look like.

1:03.3

Or look like.

1:04.5

So expectation versus reality, I guess we could call that.

1:07.6

You ever see those memes where it's like expectation versus reality? I remember for me, like I'm a big UFC fan. They were saying, John Jones, the greatest of all time is going to heavyweight. And he's lifting and deadlift. He's going to be massive. And it was like expectation, this giant Hulk with traps and abs and just looked like a Superman here, like figurine. And then when he showed up, he had a pot belly hanged over his stomach and his arms were still skinny. It was like expectation versus reality. So I think that would be kind of a cool little like episode to do for lashes because I know clients come in and they're just like, can you replicate that set right there? And it's somebody with four natural lashes and they're showing like an ethnic or an ethnicity where the person's got like 75 natural latches to work with. Like I want that and you're like, oh boy. All right. We're going to have to lower your expectations a little bit. You know what I mean? Like I want that crazy looking six pack too, but I can't sit here and keep shoveling donuts down my throat or eating deep fried wings on the weekend and expect to get those same abs.

2:02.2

Like we did last night.

2:03.2

Like we did last night.

2:04.1

Yeah.

2:05.5

Just before we get into it, I do want to talk about our classes.

2:08.6

If you visit our website, all of our classes are up.

2:11.3

We added a ton of dates.

...

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