How is AI being used in the travel industry?
Business Daily
BBC
4.4 • 816 Ratings
🗓️ 3 July 2024
⏱️ 17 minutes
🧾️ Download transcript
Summary
Artificial intelligence (AI) is being applied in multiple industries all around the world, and in travel, the technology has made big strides.
We travel to Spain to find out how the airline Iberia and the hotel chain Iberostar are using AI to change the way they operate.
At Iberostar, AI applications can analyse and predict the amount of food that restaurants will need, and hopefully reduce food waste as a result.
Meanwhile, Iberia is using the tool as a personal assistant to help high-end travellers plan their trips.
And we hear about some of the limitations of the technology if it's not applied properly.
(Picture: Business woman with an open suitcase, preparing for a trip, while looking at her phone. Credit: Getty Images)
Presented and produced by Ashish Sharma
Transcript
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| 0:00.0 | Hello, welcome to Business Daily from the BBC World Service. I'm Ashih Sharma. Today, how artificial |
| 0:08.0 | intelligence or AI is changing the travel experience, both behind the scenes and for customers. |
| 0:15.0 | We travel to Mallorca, where the Ibera-Star Hotel Group is using AI to reduce food waste in its kitchens. |
| 0:21.6 | Our AI system has a screen which brings us all the information that we throw to the bin, |
| 0:26.6 | which is on top of a scale and also have a camera. |
| 0:29.6 | The camera take a picture, everything we throw. |
| 0:32.6 | It can take up to 600 different items, so we have, really most of the things we can throw in the kitchen in there |
| 0:39.3 | and we categorize it so we can have a report of everything we are throwing every day |
| 0:43.3 | and we have reports weekly, daily or monthly. |
| 0:46.3 | And we'll find out how the Spanish airline Iberia is using technology |
| 0:51.3 | to personalize to travel experience. So I bring today one breaking news, a new AI model for BBC Business Daily that I had prepared. |
| 1:00.6 | We have launched a personal assistant for inspiring and travel planning for all our customers. |
| 1:08.6 | I will exclusively share with you today and show it to you. |
| 1:12.1 | We'll also speak to experts in the field of AI, |
| 1:15.3 | who warn that while it can enhance such things as our travel experience, |
| 1:19.7 | it's not foolproof and could even end up ruining someone's dream holiday. |
| 1:24.5 | AI is used by companies to evaluate credit scores, for example. |
| 1:29.4 | So if you want to do a purchase in the internet, the AI automatically assesses your |
| 1:36.3 | credit worthiness. |
| 1:38.0 | Then people are maybe mischarged by the AI. |
| 1:42.5 | That's all coming up on Business Daily from the BBC. |
| 1:48.6 | And here on the scale, you can see the weight of the things you have thrown. So you just |
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