How Instacart’s harsh ratings system hurts grocery deliverers
Recode Daily
Recode
4.6 • 1.3K Ratings
🗓️ 24 May 2021
⏱️ 10 minutes
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| 0:00.0 | I'm Adam Clark Estes, deputy editor of Recode. |
| 0:02.9 | You're listening to Recode Daily. |
| 0:04.7 | This week, I'll be choosing some of my favorite episodes from the past year, |
| 0:08.4 | and there are episodes that I think exemplify what we do here at Recode. |
| 0:12.9 | We try to expose both the promise and peril of technology. |
| 0:18.0 | Technology companies can do great things for us, |
| 0:20.8 | and technology itself mix our lives a lot easier, |
| 0:23.3 | but sometimes that comes with consequences that aren't always apparent, |
| 0:26.7 | and with big tech companies becoming even bigger, |
| 0:29.9 | it's important to think about their role in society moving forward. |
| 0:33.2 | So, first up is an interview that Recode's Peter Kafka |
| 0:37.3 | did with an Instacart delivery driver. |
| 0:39.6 | This one stands out because I feel like you don't always hear |
| 0:42.6 | about the other side of delivery business, |
| 0:45.4 | and delivery drivers have a tough job in the companies |
| 0:49.0 | that they work for, don't always treat them well, |
| 0:51.3 | and I think we hear about that in pretty stark fashion, |
| 0:55.3 | straight from the source. |
| 1:00.6 | When the pandemic hit last year, |
| 1:02.9 | Americans had to start thinking carefully |
| 1:04.7 | about how to safely go about day-to-day tasks |
| 1:06.7 | and errands like grocery shopping. |
... |
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