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Recode Daily

How Instacart’s harsh ratings system hurts grocery deliverers

Recode Daily

Recode

Society & Culture, Science, Technology

4.61.3K Ratings

🗓️ 24 May 2021

⏱️ 10 minutes

🧾️ Download transcript

Summary

From the Recode Daily archives (March 25 2021): Instacart is a gig economy app, similar to Uber or Airbnb, but for grocery deliveries. It has two sets of users: the people who order groceries, and the people who shop for them, deliver them and hope for a five-star rating in return. Recode’s Peter Kafka talks with Ehud Sopher, a New York filmmaker who works full-time for Instacart and earns a commission for every completed order. Sopher recently wrote a first-person essay for Vox.com about a four-star rating he received, which in the world of Instacart shoppers, meant that he was effectively facing a massive pay cut. He explains why customers deserve more transparency from Instacart about the financial repercussions of how they rate shoppers and drivers. References: You can read Sopher's story on Vox.com Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0

I'm Adam Clark Estes, deputy editor of Recode.

0:02.9

You're listening to Recode Daily.

0:04.7

This week, I'll be choosing some of my favorite episodes from the past year,

0:08.4

and there are episodes that I think exemplify what we do here at Recode.

0:12.9

We try to expose both the promise and peril of technology.

0:18.0

Technology companies can do great things for us,

0:20.8

and technology itself mix our lives a lot easier,

0:23.3

but sometimes that comes with consequences that aren't always apparent,

0:26.7

and with big tech companies becoming even bigger,

0:29.9

it's important to think about their role in society moving forward.

0:33.2

So, first up is an interview that Recode's Peter Kafka

0:37.3

did with an Instacart delivery driver.

0:39.6

This one stands out because I feel like you don't always hear

0:42.6

about the other side of delivery business,

0:45.4

and delivery drivers have a tough job in the companies

0:49.0

that they work for, don't always treat them well,

0:51.3

and I think we hear about that in pretty stark fashion,

0:55.3

straight from the source.

1:00.6

When the pandemic hit last year,

1:02.9

Americans had to start thinking carefully

1:04.7

about how to safely go about day-to-day tasks

1:06.7

and errands like grocery shopping.

...

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