How humans and AI can work together to create better businesses | Sylvain Duranton

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4.1 • 11.9K Ratings

🗓️ 29 January 2020

⏱️ 14 minutes

🔗️ Recording | iTunes | RSS

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Summary

Here’s a paradox: as companies try to streamline their businesses by using artificial intelligence to make critical decisions, they may inadvertently make themselves less efficient. Business technologist Sylvain Duranton advocates for a “Human plus AI” approach -- using AI systems alongside humans, not instead of them -- and shares the specific formula companies can adopt to successfully employ AI while keeping humans in the loop.

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Transcript

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0:00.0	This TED Talk features management consultant Sylvain Durantin, recorded live at TED at BCG 2019.
0:10.2	Let me share a paradox. For the last 10 years, many companies have been trying to become less bureaucratic, to have fewer central rules and procedures,
0:22.5	more autonomy for their local teams, to be more agile.
0:26.0	And now they are pushing artificial intelligence, AI,
0:30.6	unaware that cool technology might make them more bureaucratic than ever.
0:37.1	Why? Because AI operates just like bureaucracies.
0:41.3	The essence of bureaucracy is to favor rules and procedures over human judgment.
0:49.3	And AI decides solely based on rules.
0:53.3	Many rules inferred from past data, but only rules.
0:59.0	And if human judgment is not kept in the loop, AI will bring a terrifying form of new
1:06.0	bureaucracy.
1:07.0	I call it algorocracy, where AI will take more and more critical decisions by the rules
1:14.4	outside of any human control.
1:17.9	Is there a real risk?
1:20.3	Yes, I'm leading a team of 800 AI specialists.
1:24.4	We have deployed over 100 customized AI solutions for large companies around the world.
1:31.2	And I see too many corporate executives behaving like bureaucrats from the past.
1:37.4	They want to take costly, old-fashioned humans out of the loop and rely only upon AI to take decisions.
1:46.0	I call this the human zero mindset.
1:51.0	And why is it so tempting?
1:54.0	Because the other route, human plus AI, is long, costly and difficult.
2:01.6	Business teams, tech teams, data sense teams have to iterate for months to craft exactly how humans and AI can best work together.
	...

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